Infrastructure Support Junior

CRH Talento en IT; Zacate Colorado Primero (El Moral); Sur place; MXN 200 880 - 312 480; Plein temps

Avantages offerts par ce poste

Law Benefits

Enhanced Employee Benefits

Relocation Bonus

Résumé du poste

CRH Talento en IT in Xalapa, Veracruz is looking for an Infrastructure Support Junior. This role involves assisting in the deployment and support of IT hardware and software, resolving ticket queries, and supporting server installations.

The ideal candidate should possess knowledge of IT infrastructure, basic networking concepts, and M365 administration. The position offers benefits like a relocation bonus and enhanced employee benefits.

Qualifications

• Knowledge of IT infrastructure including computer and printer troubleshooting.
• Basic understanding of Active Directory.
• Familiarity with internet connectivity and security concepts.

Responsabilités

• Assist in deployment and support of IT hardware and software.
• Monitor ticket queries and resolve basic issues.
• Support installation of servers and storage systems.

Connaissances

IT infrastructure troubleshooting

Microsoft Windows

Basic networking concepts

Security concepts

Virtualization tools

M365 administration

Description du poste

Position

Infrastructure Support Junior

Location

Xalapa, Veracruz

Work Model

On-Site

Key Responsibilities

• Assist in the deployment and support of IT hardware and software, including PCs/laptops, printers, and mobile devices.
• Monitor ticket queries and resolve basic issues; escape more complex tickets to senior team members or vendors as needed.
• Support installation and basic maintenance of servers and storage systems under supervision.
• Follow established security procedures, including updates, antivirus, and access controls.
• Perform routine system administration tasks such as user account setup, password resets, and maintain inventory records.
• Monitor system alerts and report performance or availability issues to the team.
• Assist in troubleshooting recurring hardware and software issues and document solutions.
• Help maintain inventory of IT assets and supplies.
• Support data backup processes and verify successful completion.
• Provide basic user support and guidance on IT tools and best practices.
• Participate in team meetings and assist with process improvement initiatives.

Requirements

• Knowledge of IT infrastructure including computer and printer troubleshooting and deployment.
• Microsoft Windows (client) and basic understanding of Active Directory.
• Basic networking concepts (TCP/IP, LAN).
• Familiarity with internet connectivity and security concepts (VPN, antivirus).
• Exposure to virtualization or remote access tools (e.g., Citrix) is a plus. Familiarity with manufacturing environment.
• Knowledge of M365 administration, including Office suite, Exchange, Teams, SharePoint, and entra ID.

We are offering

• Pay rate: $18K - $28K MXN Gross Monthly
• 100% Payroll
• Direct Hiring
• Law Benefits
• Enhanced Employee Benefits
• Relocation Bonus

Contact Details

[e-mail]

This is a high-visibility opportunity where your expertise will directly impact on our customer’s engineering user experiences.