IT Support Intern (Internship)

amberstudio.com; Región Centro; Presencial; MXN 66.960 - 133.920; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

No formal perks stated

Descripción de la vacante

Amber is seeking a motivated student to join our IT team in Guadalajara as a Basic IT Support role. You will assist with computer setup, inventory, user support, and IT operations.

No prior work experience required; you will gain hands-on experience in asset management, deployment projects, and administrative tasks while learning from the IT team. Applicants pursuing IT-related degree and familiar with Windows and Office are encouraged to apply; this is a fantastic entry path in a dynamic,

Formación

• Pursuing IT-related degree (IT/CS/IS) or related field.
• Basic computer skills and comfort with common software.
• Familiarity with Microsoft Office applications.
• Interest in learning IT support and technology.
• Willingness to learn and assist IT tasks.

Responsabilidades

• Assist with the distribution and setup of computer equipment.
• Help maintain IT asset inventory and related records.
• Provide basic user support for common hardware and software questions.
• Support IT projects and administrative tasks within the department.

Conocimientos

Basic computer skills

Microsoft Office

Windows 10/11

Basic hardware knowledge

Willingness to learn

Educación

Pursuing IT/CS/IS degree

Herramientas

Ticketing system

Descripción del empleo

ITGuadalajara, Jalisco Full Time Employment

About us

At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top‑notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals, and we value each member's contributions to our mission of continuous improvement and innovation.

About the role

Support the Information Technology department with basic operational and administrative tasks, assisting with computer setup, inventory management, basic user support, and general IT activities. This role provides an opportunity to gain practical experience while contributing to the day‑to‑day operations of the IT team.

The Quest

Basic IT Support

• Assist with the distribution and collection of computer equipment.
• Help set up computers, monitors, keyboards, and other peripherals.
• Assist with basic computer configuration by following established procedures.
• Escalate technical issues to the IT team when necessary.
• Assist in maintaining and updating the IT asset inventory.
• Label and organize IT equipment and accessories.
• Verify the physical condition of computers and related equipment.
• Help maintain an organized IT storage area.

User Assistance

• Provide basic assistance to employees with common hardware and software questions.
• Assist with the installation of approved software applications.
• Follow up on assigned support requests under the supervision of the IT team.

Administrative Support

• Organize departmental files and documentation.
• Update IT records, logs, and tracking spreadsheets.
• Provide general administrative support to the IT department.

Project Support

• Assist with computer deployment and equipment setup projects.
• Participate in departmental improvement initiatives when assigned.
• Perform other related duties as assigned by the IT team.

The Skills

Education

Currently pursuing a degree in one of the following fields:

• Information Technology
• Computer Science
• Information Systems
• Or a related field

Preferred Knowledge

• Basic computer skills.
• Microsoft Office (Word, Excel, and Outlook).
• Windows 10 and Windows 11.
• Basic computer hardware knowledge.
• Interest in learning about IT support and technology.

Core Competencies

• Responsibility and accountability.
• Organizational skills.
• Teamwork.
• Effective communication.
• Initiative.
• Willingness to learn.

Experience

No prior work experience is required. Academic projects, volunteer work, or internship experience related to Information Technology are a plus.

Tools and Equipment

• Computer and standard office equipment.
• Microsoft Office.
• Basic IT tools.
• Ticketing system (if applicable).

Key Performance Indicators (KPIs)

• Completion of assigned tasks.
• Attendance and punctuality.
• Accuracy of IT inventory records.Quality of computer preparation and setup.
• Customer service attitude.
• Demonstrated willingness to learn and develop.

The Reward

• A fun and dynamic community of artisans where you can make a difference.
• Professional and friendly work environment.