Desktop Support Senior Associate - Helpdesk

NTT DATA North America; Región Centro; Presencial; MXN 200.880 - 334.800; Jornada completa

Descripción de la vacante

NTT DATA North America is seeking a Desktop Support Senior Associate for our Helpdesk team in Guadalajara, Jalisco, Mexico. The role provides frontline IT support for end-users, handling devices, applications, and processes while collaborating with internal IT teams on testing and maintenance.

You will engage in learning new IT tools, contribute to process improvements, and participate in on-site, 24/7 rotational support.

Formación

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great team player.
• Willingness to work 24/7 rotational shifts and week offs; work from office mandatory.
• Excellent communication skills, comfortable working with various stakeholders.
• Strong troubleshooting skills, bug-finding, and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge (Win10, macOS, iOS, Android, Google Suite, and Microsoft environment).

Responsabilidades

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, update, and escalated support issues to the next level promptly.
• Support all IT onboarding activities for end-users.
• Work with internal IT teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support business users and the internal IT team.
• Seek, suggest, evaluate, and implement process and technology improvements.
• Willingness to learn and grow in other IT business areas.

Conocimientos

Excellent English

Customer service

Team player

Troubleshooting

Independent worker

IT support

Windows/macOS/iOS/Android knowledge

Herramientas

Windows

macOS

iOS

Android

Google Suite

Microsoft 365

Descripción del empleo

Desktop Support Senior Associate - Helpdesk

Location: Guadalajara, Jalisco, Mexico.

Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, update, and escalated support issues to the next level promptly.
• Support all IT onboarding activities for end-users.
• Work with internal IT teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support business users and the internal IT team.
• Seek, suggest, evaluate, and implement process and technology improvements.
• Willingness to learn and grow in other IT business areas.

Qualifications

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great team player.
• 24/7 rotational shifts and week offs; work from office mandatory.
• Excellent communication skills, comfortable working with various stakeholders.
• Strong troubleshooting skills, bug‑finding, and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge (Win10, macOS, iOS, Android, Google Suite, and Microsoft environment).

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.