MSP Systems Engineer (L2/L3) – Microsoft Cloud Expert

OSA Outsourcing Advantage; México; On-site; MXN 500,000 - 660,000; Full time

Benefits offered by this job

Diverse projects

Collaborative environment

Weekly payments

Weekends off

Job summary

Outsourcing Advantage is seeking an experienced L2/L3 Systems Engineer to support multiple MSP clients, focusing on Microsoft 365, Azure, and hybrid infrastructure. The role covers troubleshooting, documentation, and proactive improvements across Azure AD, Exchange Online, SharePoint, and Intune.

You will work with Windows Server, AD, GPO, firewalls, VPNs, and virtualization, delivering high-quality services in a fast-paced MSP environment.

Qualifications

• Minimum 3 years in an MSP environment.
• Experience supporting multiple clients and diverse IT environments.
• Strong troubleshooting and analytical skills.
• Ability to work independently and manage SLAs.
• Experience documenting technical processes and configurations.

Responsibilities

• Provide advanced Level 2 and 3 support for multiple client environments.
• Troubleshoot Microsoft 365, Azure, networking, servers, endpoints.
• Manage Entra ID, Exchange Online, SharePoint, and Intune.
• Administer Windows Server environments, AD, GPO, and DCs.
• Configure and maintain network infra including firewalls and VPNs.
• Support virtualization, Azure VMs, and Azure Virtual Desktop.
• Document service calls, resolutions, and system configurations.
• Create network diagrams and knowledge base articles.

Skills

MSP experience

Multi-client support

Troubleshooting

Microsoft 365

Azure

Network troubleshooting

Windows Server

Active Directory

PowerShell scripting

Documentation

Communication

Education

Microsoft certifications: Azure Administrator Associate

Microsoft 365 Certified: Administrator Expert

Microsoft Certified: Endpoint Administrator Associate

Tools

PowerShell

Azure Virtual Machines

Azure Virtual Desktop

Intune

Exchange Online

SharePoint

Entra ID / Azure AD

Firewalls (SonicWall/Fortinet/Palo Alto)

VPN technologies

Backup solutions

Job description

Outsourcing Advantage is seeking an experienced L2/L3 Systems Engineer to support multiple MSP clients, focusing on Microsoft 365, Azure, and hybrid infrastructure. The role covers troubleshooting, documentation, and proactive improvements across Azure AD, Exchange Online, SharePoint, and Intune.

You will work with Windows Server, AD, GPO, firewalls, VPNs, and virtualization, delivering high-quality services in a fast-paced MSP environment.