1550 System Support Technician III

Softgic; Chihuahua; Remote; MXN 279,000 - 390,600; Full time

Job summary

A technology support company seeks a System Support Technician III to support clients through project execution and Tier 2 service maintenance. This remote role involves hands-on IT support, system design, and troubleshooting across multiple environments. Ideal candidates have over 5 years of experience, a strong background in virtualization, and a commitment to customer service. Strong communication and multitasking abilities are essential for this position, along with proficiency in various technical skills like Windows Server, Active Directory, and PowerShell.

Qualifications

• 5+ years of hands-on IT support or systems administration.
• Mandatory experience in Managed Service Providers (MSP).
• Strong virtualization and server administration skills.

Responsibilities

• Support and manage MSP client environments.
• Deploy and configure Windows Server environments.
• Conduct disaster recovery planning and execution.

Skills

Windows Server

Active Directory

Hyper-V

VMware

Office 365

SQL Basics

PowerShell

Job description

Job Title: System Support Technician III

Modality: Remote

Schedule: Monday–Friday, 8:00 AM – 5:00 PM PST

Role Overview

The System Support Technician III plays a key role in supporting Tekmanagement clients through a combination of project execution (60%) and escalated Tier 2 support/service maintenance (40%). This role proactively supports day-to-day technology operations including workstation setup, printers, phones, hardware/software troubleshooting, installations, upgrades, and infrastructure improvements. Strong collaboration with Account Managers, Project Managers, and Senior Management is essential. The ideal candidate brings technical expertise, initiative, and a solutions‑oriented mindset to enhance client environments.

Core Values

• Trustworthiness: Honest, accountable, dependable.
• Excellence: Commitment to high‑quality service and continuous improvement.
• Knowledgeable: Value expertise and ongoing learning.
• Stewardship: Protect client businesses and manage time responsibly.

Key Responsibilities

Technical Support & Project Work

• Support and manage MSP client environments.
• System design, analysis, and requirements gathering.
• Disaster Recovery planning and execution.
• Backup and recovery management (physical and virtual).
• Deploy and configure Windows Server environments.
• Manage on‑premises Active Directory.
• Administer Hyper‑V (priority) and VMware virtualization.
• Configure replication, failover, and high‑availability systems.
• Azure administration (foundational level).
• Office 365 administration (required).
• Exchange administration.
• SQL basics: installation, migration, backup.
• Foundational networking (routing, NAT, firewalls, VLANs, RADIUS/LDAP, SSL).
• Root cause analysis for escalated issues.
• Identify automation and scripting efficiencies (PowerShell preferred).

Requirements

• 5+ years of hands‑on IT support or systems administration.
• Mandatory MSP experience.
• Strong virtualization and server administration background.
• Experience managing multiple client environments simultaneously.
• Strong customer service orientation.
• Clear and professional communication (internal & client‑facing).
• Advanced troubleshooting and critical thinking.
• Adaptability in fast‑paced environments.
• Strong prioritization and multitasking skills.
• Leadership maturity and initiative.
• High proficiency in: Windows Server, Active Directory, Hyper‑V, VMware, Failover/BDR, Office 365, Exchange, Azure (foundational), PowerShell, MSP tools.

Character Expectations

• Integrity and ethical behavior.
• Humility and openness to feedback.
• Positive and uplifting attitude.
• Service mindset and compassion.
• Self‑motivation and work ethic.
• Results orientation.
• Accountability.
• Dependability.
• Protection of company brand and client trust.
• Respectful, collaborative behavior aligned with our core values.

Technical Skills (Critical)

• Hyper‑V and VMware, Windows Server Administration.
• Active Directory (on‑prem).
• Office 365 Administration.
• MSP background (required).
• SQL basics.
• Virtualization and server management.