L2 User Support Engineer – Microsoft 365 & Azure AD Expert

RubixHR

Chihuahua

Hybrid

MXN 420,000 - 640,000

Full time

4 days ago

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Job summary

McLarens is seeking an experienced L2 User Support Engineer to join our Technology team. You will provide advanced technical support for Microsoft 365, Entra ID, Intune, and Windows 11, serving as the main escalation point from the Service Desk and guiding junior staff.

You will troubleshoot complex issues, gather logs and negotiate solutions with Infrastructure, Cloud, and Security teams, while mentoring teammates and contributing to knowledge sharing and service improvements.

Qualifications

Minimum of 4 years' experience in an enterprise Service Desk or User Support.
Excellent knowledge of Windows 11, Microsoft 365, Entra ID, Intune, Exchange Online.
Experience supporting hybrid Entra ID (Azure AD) environments.
Fluent in English and Spanish with strong communication skills.

Responsibilities

Act as Level 1-2 escalation point for complex incidents and service requests.
Troubleshoot MS 365, Entra ID, Intune, Windows 11, authentication, endpoint, and app issues.
Collect and analyse logs, sign-in data, and network information.
Prepare clear escalations for Infrastructure, Cloud, Security and Networking teams.
Mentor junior User Support Engineers and Service Desk Analysts.
Create and maintain knowledge base articles and troubleshooting guides.