L2/L3 Systems Engineer (Msp Experience Required)

Outsourcing Advantage; México; Vor Ort; MXN 480.000 - 600.000; Vollzeit

Benefits dieser Stelle

Weekly payments

Zusammenfassung

Outsourcing Advantage in Mexico is seeking an experienced L2/L3 Systems Engineer to support MSP environments for multiple U.S.-based clients. You will troubleshoot complex infrastructure, manage Microsoft 365, Azure, and on-premises Windows Server environments, and guide documentation and best practices.

Ideal candidates bring hands-on MSP experience, strong problem-solving skills, and the ability to work independently while coordinating with internal teams and vendors.

Qualifikationen

• Minimum 3 years of experience in an MSP environment.
• Proven experience supporting multiple clients and diverse IT environments.
• Strong troubleshooting and analytical skills with the ability to resolve complex issues.
• Ability to work independently, prioritize tasks and handle pressure.
• Strong written and verbal communication skills.
• Highly organized, detail-oriented, and process-driven.
• Experience documenting technical processes, configurations, and troubleshooting steps.
• Experience with Microsoft 365 including Entra ID, Exchange Online, SharePoint, and Intune.
• Experience with PowerShell scripting and automation.
• Windows Server administration and Active Directory with Group Policy.
• Knowledge of directory synchronization tools.
• Experience with hardware firewalls and VPN technologies.
• Familiarity with DPI-SSL content filtering and backup technologies.

Aufgaben

• Provide advanced Level 2 and Level 3 technical support for multiple client environments.
• Troubleshoot and resolve complex issues involving Microsoft 365, Azure, networking, servers, endpoints, and infrastructure.
• Manage and support Microsoft cloud technologies, including Entra ID, Exchange Online, SharePoint, and Intune.
• Administer and troubleshoot Windows Server environments, including AD DCs, Group Policy, and directory synchronization.
• Configure, maintain, and troubleshoot network infrastructure, including firewalls, VPNs, and content filtering.
• Support virtualization environments, including hypervisors and virtual machines.
• Assist with Azure infrastructure, including Azure VMs and Azure Virtual Desktop.
• Manage backup solutions and ensure successful recovery processes.
• Document service call notes, resolutions, configurations, and internal procedures.

Kenntnisse

MSP experience

Client support

Troubleshooting

Communication

Documentation

Tools

PowerShell scripting

Active Directory

Group Policy

Azure Entra ID

Exchange Online

SharePoint

Intune

Windows Server

VPN technologies

Firewalls

DPI-SSL content filtering

Backup technologies

Jobbeschreibung

Outsourcing Advantage is a boutique BPO provider specializing in back-office and operational support for U.S.-based businesses. We are seeking an experienced L2/L3 Systems Engineer with a strong background in Managed Services Providers (MSP) environments to join our team. The ideal candidate will have hands‑on experience supporting multiple clients, troubleshooting complex infrastructure issues, and managing Microsoft-based environments.

This role requires a highly technical, organized, and proactive professional who can independently diagnose issues, research solutions, and deliver exceptional support across diverse client environments.

Responsibilities

• Provide advanced Level 2 and Level 3 technical support for multiple client environments.
• Troubleshoot and resolve complex issues involving Microsoft 365, Azure, networking, servers, endpoints, and infrastructure.
• Manage and support Microsoft cloud technologies, including Entra ID (Azure AD), Exchange Online, SharePoint, and Intune.
• Administer and troubleshoot Windows Server environments, including Active Directory, Domain Controllers, Group Policy, and directory synchronization.
• Configure, maintain, and troubleshoot network infrastructure, including firewalls, VPNs, content filtering, and security solutions.
• Support virtualization environments, including hypervisors and virtual machines.
• Assist with Azure infrastructure, including Azure Virtual Machines and Azure Virtual Desktop (AVD).
• Manage backup solutions, perform troubleshooting, and ensure successful recovery processes.
• Document service call notes, technical resolutions, system configurations, diagrams, and internal procedures.
• Create and maintain technical documentation, checklists, and knowledge base articles.
• Research and implement new technologies, tools, and best practices to improve client environments.
• Communicate effectively with clients, team members, vendors, and external stakeholders.
• Prioritize and manage multiple tickets while meeting service-level agreements (SLAs).
• Work collaboratively with other engineers and internal teams to resolve escalated issues.

Requirements

• Minimum 3 years of experience working in an MSP (Managed Services Provider) environment.
• Proven experience supporting multiple clients and managing diverse IT environments.
• Strong troubleshooting and analytical skills with the ability to resolve complex technical issues.
• Ability to work independently, prioritize tasks, and perform effectively under pressure.
• Strong communication skills, both written and verbal.
• Highly organized, detail-oriented, and process-driven.
• Experience documenting technical processes, configurations, and troubleshooting steps.
• Microsoft 365 in general, and specifically Entra ID (Azure AD), Exchange Online, SharePoint, and Intune.
• Experience with:
• PowerShell scripting and automation
• Windows Server administration
• Active Directory and Group Policy
• Directory synchronization tools
• Hardware firewalls
• VPN technologies
• DPI-SSL and content filtering
• Backup technologies

Candidates whose only experience is in‑house IT, a single‑company help desk, or an unrelated field are not a fit for this role. Prior experience in a Managed Services Provider (MSP) environment is required.

Preferred Qualifications

• Experience working with multiple MSP tools and platforms.
• Microsoft certifications such as:
• Microsoft 365 Certified: Administrator Expert
• Strong understanding of cybersecurity best practices.
• Experience with firewall vendors such as SonicWall, Fortinet, Meraki, Palo Alto, or similar technologies.
• Experience supporting hybrid cloud environments.
• Experience creating network diagrams and technical documentation.
• Familiarity with IT service management processes and ticketing systems.
• Experience working directly with clients in a consulting or managed services capacity.
• Opportunity to work on diverse and exciting projects.
• Supportive and collaborative work environment.
• Weekly payments.

L2/L3 Systems Engineer (MSP Experience Required) MX