MSP L2/L3 Systems Engineer - Cloud & Microsoft 365

Outsourcing Advantage; México; Vor Ort; MXN 480.000 - 600.000; Vollzeit

Benefits dieser Stelle

Weekly payments

Zusammenfassung

Outsourcing Advantage in Mexico is seeking an experienced L2/L3 Systems Engineer to support MSP environments for multiple U.S.-based clients. You will troubleshoot complex infrastructure, manage Microsoft 365, Azure, and on-premises Windows Server environments, and guide documentation and best practices.

Ideal candidates bring hands-on MSP experience, strong problem-solving skills, and the ability to work independently while coordinating with internal teams and vendors.

Qualifikationen

• Minimum 3 years of experience in an MSP environment.
• Proven experience supporting multiple clients and diverse IT environments.
• Strong troubleshooting and analytical skills with the ability to resolve complex issues.
• Ability to work independently, prioritize tasks and handle pressure.
• Strong written and verbal communication skills.
• Highly organized, detail-oriented, and process-driven.
• Experience documenting technical processes, configurations, and troubleshooting steps.
• Experience with Microsoft 365 including Entra ID, Exchange Online, SharePoint, and Intune.
• Experience with PowerShell scripting and automation.
• Windows Server administration and Active Directory with Group Policy.
• Knowledge of directory synchronization tools.
• Experience with hardware firewalls and VPN technologies.
• Familiarity with DPI-SSL content filtering and backup technologies.

Aufgaben

• Provide advanced Level 2 and Level 3 technical support for multiple client environments.
• Troubleshoot and resolve complex issues involving Microsoft 365, Azure, networking, servers, endpoints, and infrastructure.
• Manage and support Microsoft cloud technologies, including Entra ID, Exchange Online, SharePoint, and Intune.
• Administer and troubleshoot Windows Server environments, including AD DCs, Group Policy, and directory synchronization.
• Configure, maintain, and troubleshoot network infrastructure, including firewalls, VPNs, and content filtering.
• Support virtualization environments, including hypervisors and virtual machines.
• Assist with Azure infrastructure, including Azure VMs and Azure Virtual Desktop.
• Manage backup solutions and ensure successful recovery processes.
• Document service call notes, resolutions, configurations, and internal procedures.

Kenntnisse

MSP experience

Client support

Troubleshooting

Communication

Documentation

Tools

PowerShell scripting

Active Directory

Group Policy

Azure Entra ID

Exchange Online

SharePoint

Intune

Windows Server

VPN technologies

Firewalls

DPI-SSL content filtering

Backup technologies

Jobbeschreibung

Outsourcing Advantage in Mexico is seeking an experienced L2/L3 Systems Engineer to support MSP environments for multiple U.S.-based clients. You will troubleshoot complex infrastructure, manage Microsoft 365, Azure, and on-premises Windows Server environments, and guide documentation and best practices.

Ideal candidates bring hands-on MSP experience, strong problem-solving skills, and the ability to work independently while coordinating with internal teams and vendors.