Merchant Onboarding Program Lead

Uber; Ciudad de México; Sur place; MXN 900 000 - 1 300 000; Plein temps

Avantages offerts par ce poste

Bonuses

Equity

Résumé du poste

Uber is seeking a Program Manager for Delivery Commercial Operations in Mexico City. You will lead merchant onboarding process design, drive cross-functional collaboration with Commercial, Finance, Product and Compliance, and implement continuous improvement initiatives across the end-to-end lifecycle.

The role emphasizes leadership, analytics, and change-management skills to optimize efficiency and the customer experience, with in-office collaboration as a key requirement.

Qualifications

• Bachelor's degree required in Engineering, Business Administration or similar fields.
• 6+ years in Business Operations or Strategy roles within a commercial environment.
• Excellent communication and interpersonal skills with ability to collaborate with stakeholders at all levels.
• Fluency in English.

Responsabilités

• Lead the design, analysis, and documentation of Merchant Onboarding processes to improve efficiency and create standards.
• Ensure processes align with Delivery’s strategic objectives and contribute to long-term goals.
• Drive a culture of continuous improvement by identifying opportunities and implementing best practices.
• Collaborate with Commercial, Finance, Product and Compliance to gather requirements and implement changes effectively.
• Partner with change management efforts including communication, training, and stakeholder engagement.
• Establish KPIs and metrics to monitor process performance and identify optimization opportunities.
• Identify risks and develop mitigation strategies to minimize disruptions and ensure business continuity.
• Collaborate with Engineering to leverage technology solutions for process automation and data analysis.

Connaissances

Communication skills

Fluency in English

Formation

Bachelor's degree in Engineering, Business Administration or similar fields

MBA or similar Master's degree

Description du poste

Uber is seeking a Program Manager for Delivery Commercial Operations in Mexico City. You will lead merchant onboarding process design, drive cross-functional collaboration with Commercial, Finance, Product and Compliance, and implement continuous improvement initiatives across the end-to-end lifecycle.

The role emphasizes leadership, analytics, and change-management skills to optimize efficiency and the customer experience, with in-office collaboration as a key requirement.