Freight Ops Lead: Associate Manager (On-site)

Uber Freight; Monterrey; On-site; MXN 420,000 - 680,000; Full time

Job summary

Uber Freight in Monterrey, Mexico seeks an Associate Manager to lead a logistics team focused on planning, on-time delivery, and cost control. You will use data-driven insights and root-cause analysis to improve processes and customer satisfaction, coordinating with US/Canada stakeholders and building a strong team culture.

The role emphasizes process design, reporting, and continuous improvement to meet and exceed service expectations in a fast-paced, cross-cultural environment.

Qualifications

• Advanced English, verbal and written.
• 3 years of logistics (transportation management, brokerage, warehouse, supply chain, etc.) experience with increasing level of responsibility.

Responsibilities

• Supervise day-to-day activities of team members.
• Schedule staff and distribute workload—work closely with US and/or Canadian stakeholders to meet business requirements.
• Associate managers may need to cover work for their team members and may have 30% of time dedicated to production responsibilities.
• Ensure team members meet daily goals and monitor individual and team performance.
• Develop, implement and maintain effective processes.
• Proactively generate and share ideas that lead to process efficiency and customer experience improvement.
• Develop and distribute customer and internal performance management reports.
• Develop strong relationships across organization.
• Develop team members by providing training opportunities, projects, mentoring and coaching.
• Create and maintain strong team culture in line with Uber Freight values and behaviors.

Skills

Advanced English

Logistics experience

Job description

Uber Freight in Monterrey, Mexico seeks an Associate Manager to lead a logistics team focused on planning, on-time delivery, and cost control. You will use data-driven insights and root-cause analysis to improve processes and customer satisfaction, coordinating with US/Canada stakeholders and building a strong team culture.

The role emphasizes process design, reporting, and continuous improvement to meet and exceed service expectations in a fast-paced, cross-cultural environment.