Master Data Analyst - Customer operations

Eaton Corporation; Santiago de Querétaro; On-site; MXN 400,000 - 560,000; Full time

Job summary

Eaton Corporation in Querétaro seeks a Master Data Analyst for Customer Operations to maintain CRM data (SAP), handle requests for new customers, and manage sold-to and ship-to settings, lead times, and related invoicing tasks.

Key duties include reviewing contract updates, managing requests for modified accounts, updating projects, and creating tickets in Salesforce. The role requires a Bachelor’s degree, 1 year of customer experience, and proficiency in SAP and MS Office.

Qualifications

• Bachelor degree required.
• Minimum 1 year of customer interaction experience.
• Strong knowledge of CRM software and SAP; proficient in Microsoft Office.

Responsibilities

• Review contract updates and manage modified accounts.
• Create and close tickets for customer requests in Salesforce; support new accounts setup.
• Ensure SAP data accuracy and support invoicing activities as needed.
• Collaborate with finance to resolve credit-related matters while upholding safety standards.

Skills

Customer service

Communication skills

Data entry

Process improvement

English proficiency

Education

Bachelor's degree

Tools

SAP

Salesforce

MS Excel

Job description

Career Opportunities: Master Data Analyst - Customer operations (76070)

Requisition ID76070-Posted10/27/2026

Eaton’s Corporate Sectordivision is currently seeking aMaster Data Analyst - Customer operations.

What you’ll do:

Maintain full updates into CRM system (SAP) as well as any customer request related with new customers, sold-to settings, ship-to settings, lead times, obsolete parts and some invoicing activities.

Job Responsibilities

• A. Review contract updates
• B. Attend mail box for customer request related with modified accounts and sold-to/ship-to adjustements
• C. Review and release invoicing activities for preventive maintenance
• D. Update projects individual projects assigned by Functional Manager
• E. Create and close tickets for requests related with modified accounts trought Sales Force tool
• F. Follow up for service request in regards of new accounts to be set up
• G. Able/Unable accounts into CRM (SAP)
• H. Assure to block obsolete parts reported
• I. Ability to constructively manage conflicts and discrepancies towards positive resolution
• J. Prioritizing customer demand to assist with improved product flow
• K. Work with finance team to resolve customer credit requests
• L. Correct assignment for other Divisions request
• M. Portal webs maintenance
• N. Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

Qualifications:

Education level required

• Bachelor degree necessary.

Years and area of experience required

• Minimum 1 year customer interaction/support experience

Technical knowledge

• Knowledge of CRM software and SAP
• Strong knowledge of Microsoft Office (word, excel, email, internet)
• Strong written and verbal communication skills
• Knowledge of Oracle (if better)
• Ability to speak, read, listen an write in English

Skills:

#Li-SL4

Soft skills

• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development
• Team work

All positions may require participation in video and in-person interviews as part of the hiring process.All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.