Customer Service Analyst - SAP & Salesforce (Hybrid MX)

Danfoss; Apodaca; Hybrid; MXN 279,000 - 469,000; Full time

Benefits offered by this job

13th salary

Annual bonus

Paid vacation

Pension plans

Personal insurance

Job summary

Danfoss is seeking a Customer Service Analyst in Mexico to support customers and suppliers, manage orders in SAP, and coordinate with Planning, Fulfillment, Logistics, and Credit Management. The role is hybrid with growth opportunities and a focus on service quality and efficiency.

Ideal candidates have 1–5 years in customer service, experience with Salesforce/SAP/Power BI, and strong English communication.

Qualifications

• 1–5 years of experience in customer service.
• Proficiency with Salesforce, SAP and Power BI.
• Excellent verbal and written English communication.
• Strong problem-solving and multi-tasking in a fast-paced environment.

Responsibilities

• Provide timely support to customers and suppliers via phone and email regarding orders, deliveries, inventory, and transportation.
• Resolve inquiries, confirm order data, manage invoice complaints, and open non-conformity cases to ensure customer satisfaction.
• Create, modify, review, and monitor orders within the SAP system, ensuring accuracy and data integrity.

Skills

Customer service

English communication

Time management

SAP proficiency

Power BI

Tools

Salesforce

SAP

Power BI

Job description

Danfoss is seeking a Customer Service Analyst in Mexico to support customers and suppliers, manage orders in SAP, and coordinate with Planning, Fulfillment, Logistics, and Credit Management. The role is hybrid with growth opportunities and a focus on service quality and efficiency.

Ideal candidates have 1–5 years in customer service, experience with Salesforce/SAP/Power BI, and strong English communication.