Master Data Analyst - Customer operations

Eaton Group; Santiago de Querétaro; Sur place; MXN 260 000 - 380 000; Plein temps

Résumé du poste

Eaton Group in Querétaro, Mexico is seeking a Customer Service Administrator to maintain CRM data (SAP) and respond to customer requests related to new accounts, sold-to and ship-to settings, lead times, and invoicing activities.

You will review contract updates, manage modified accounts, process invoicing, and support collaboration with the finance team to resolve credit issues, while ensuring data accuracy and smooth product flow.

Qualifications

• Bachelor degree required.
• Minimum 1 year of customer interaction/support experience.
• Knowledge of CRM software and SAP.
• Strong Microsoft Office skills.
• Ability to speak, read, listen and write in English.

Responsabilités

• Review contract updates.
• Attend mailbox for customer requests related with modified accounts and sold-to/ship-to adjustments.
• Review and release invoicing activities for preventive maintenance.
• Update projects assigned by Functional Manager.
• Create and close tickets for requests related with modified accounts through Salesforce.
• Follow up for service requests in regards of new accounts to be set up.
• Able/Unable accounts into CRM (SAP).
• Assure to block obsolete parts reported.
• Ability to manage conflicts towards positive resolution.
• Prioritize customer demand to assist with improved product flow.
• Work with finance team to resolve customer credit requests.

Connaissances

Drive for results

Makes Decisions & Solves Problems

Demonstrates a Collaborative Style

Promotes and Champions Change

Business Acumen

Pursues personal development

Team work

Formation

Bachelor degree

Outils

SAP

CRM software

Salesforce

Microsoft Office

Oracle

Description du poste

What you'll do:

Maintain full updates into CRM system (SAP) as well as any customer request related with new customers, sold-to settings, ship-to settings, lead times, obsolete parts and some invoicing activities.

Job Responsibilities

• A. Review contract updates
• B. Attend mail box for customer request related with modified accounts and sold-to/ship-to adjustements
• C. Review and release invoicing activities for preventive maintenance
• D. Update projects individual projects assigned by Functional Manager
• E. Create and close tickets for requests related with modified accounts trought Sales Force tool
• F. Follow up for service request in regards of new accounts to be set up
• G. Able/Unable accounts into CRM (SAP)
• H. Assure to block obsolete parts reported
• I. Ability to constructively manage conflicts and discrepancies towards positive resolution
• J. Prioritizing customer demand to assist with improved product flow
• K. Work with finance team to resolve customer credit requests
• L. Correct assignment for other Divisions request
• M. Portal webs maintenance
• N. Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

Qualifications:

• Education level required Bachelor degree necessary.
• Years and area of experience required Minimum 1 year customer interaction/support experience
• Technical knowledge Knowledge of CRM software and SAP
• Strong knowledge of Microsoft Office (word, excel, email, internet)
• Strong written and verbal communication skills
• Knowledge of Oracle (if better)
• Ability to speak, read, listen an write in English

Skills:

#Li-SL4

• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development
• Team work

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.