CRM Accounting Supervisor (Customer relationship manager)

Eaton Group; Santiago de Querétaro; On-site; MXN 600,000 - 900,000; Full time

Job summary

Eaton is seeking a CRM Accounting Supervisor to lead GFACOE accounting operations, ensuring accurate balance sheet reporting and SOX/compliance across multinational environments.

The role coordinates the accounting team, manages priorities, and drives improvements using the Eaton Business System to deliver reliable service and strong customer experience.

Qualifications

• Bachelor degree is required.
• 3-5 years in finance/accounting and auditing in a multinational setting.
• Knowledge of Mexican statutory reporting and US GAAP/MX GAAP.

Responsibilities

• Ensure month-end close is compliant and delivered on time.
• Monitor KPI trends and BSC to drive strategy and targets.
• Serve as the primary contact for internal/external inquiries on financial operations.
• Build strong relationships with business partners and cross-functional teams.
• Manage customer escalations to maintain high satisfaction.
• Monitor SLAs for financial service delivery and report on them.
• Conduct customer satisfaction surveys and implement improvements.
• Coordinate communication between GFACOE and supported units for alignment.
• Develop customer service standards for the finance shared services.
• Champion customer voice in process improvements and system enhancements.
• Provide training to team on customer engagement.
• Create and maintain customer-facing docs, reports, dashboards for transparency.
• Lead quarterly business reviews with stakeholders to assess service quality.
• Support transition of new processes/customers into shared services with minimal disruption.

Skills

Communication

Teamwork

Independent work

Customer-focused

Education

Bachelor degree

Job description

Eaton's Corporate Sector division is currently seeking a CRM Accounting Supervisor (Customer relationship manager).

What you’ll do:

Job Summary The Supervisor.Controllership.GFACOE leads GFACOE accounting operations by overseeing Record-to-Report activities, financial reporting, balance sheet integrity, compliance, and service delivery. Perform Balance sheet Review, Maintain SOX and Internal Audit compliance as required. As the primary liaison between GFACOE, supported businesses, and key stakeholders, the CRM coordinates the accounting team, manages priorities and escalations, and ensures commitments are delivered in line with service levels, internal controls, policies, and reporting deadlines. Using the Eaton Business System (EBS), the role drives accountability, standardization, continuous improvement, risk mitigation, productivity, and an enhanced customer experience.

Job Responsibilities

• 1. Ensure month end close compliance and timely delivery
• 2. Ensure and monitor BSC and review KPI trends to build an strategy and follow up for targets
• 3. Serve as the primary point of contact for internal and external customer inquiries related to financial operations.
• 4. Build and maintain strong relationships with business partners, stakeholders, and cross-functional teams.
• 5. Manage customer escalations and resolve issues promptly to ensure high satisfaction levels.
• 6. Monitor and report on Service Level Agreements (SLAs) for financial service delivery.
• 7. Conduct regular customer satisfaction surveys and implement feedback-driven improvements.
• 8. Coordinate communication between the GFACOE team and supported business units to ensure alignment.
• 9. Develop customer service standards and best practices for the finance shared services organization.
• 10. Champion the voice of the customer in process improvement initiatives and system enhancements.
• 11. Provide training and guidance to team members on customer engagement and relationship management.
• 12. Create and maintain customer-facing documentation, reports, and dashboards for transparency.
• 13. Lead quarterly business reviews with key stakeholders to assess service quality and identify opportunities.
• 14. Support the transition of new processes or customers into the shared services model with minimal disruption.

Qualifications

Education level required

• * Bachelor degree necessary.

Years and area of experience required

• * 3 - 5 years of experience in finance/ accounting and auditing within within a Big 4 Firm as Senior Auditor or supervisor in a multinational company.

Technical knowledge

• 1. Knowledge of Mexican statutory reporting requirements essential; tehcnical accounting knowlege
• 2. Exposure to US GAAP / MEX GAAP reporting requirements
• 3. Fluid English communication - written and spoken.
• 4. Conduct data analysis to identify key trends, evaluate their impact, and support informed decision-making.

Skills

Soft skills

• 1. Communication skills and team work capability
• 2. Ability to operate and deliver independently without day to day supervision
• 3. Role-models the Win Together, Act Boldly, and Think Big behaviors by fostering collaboration, taking ownership of challenges, and pursuing innovative opportunities that deliver meaningful business impact.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.