Manager - Health & Benefits

WTW; Región Centro; On-site; MXN 1,200,000 - 1,800,000; Full time

Job summary

Willis Towers Watson seeks a seasoned client partner to manage strategic international accounts focused on Insured Benefits in Mexico. You will lead global governance alignment, craft strategic recommendations, and coordinate with insurers, HR and finance leaders to optimize programs.

The role emphasizes negotiation excellence, cross-functional collaboration, and the development of high-impact insights for senior decision makers across local and global committees.

Qualifications

• Minimum of 5 years of experience managing multinational clients.
• Strong English proficiency (spoken, written, and reading).
• Ability to lead complex initiatives with autonomy.
• Understanding of Insured Benefits programs and global governance.
• Ability to tailor messaging to region and market maturity.

Responsibilities

• Own the overall relationship with strategic international clients as the primary contact for Insured Benefits in Mexico.
• Understand the client's global philosophy, governance, and guidelines and adapt to the Mexican market.
• Provide strategic advisory on Insured Benefits design, evaluation, and optimization.
• Collaborate with global, regional, and local teams, insurers, HR and Finance leaders.
• Participate in high-impact negotiations with insurers and vendors, including renewals and multinational programs.
• Prepare executive analyses and reports for local and global committees.
• Identify opportunities for service expansion and cross-sell within accounts.
• Mentor less experienced executives and elevate service quality.

Skills

Multinational client management

Strategic thinking

Negotiation skills

Executive communication

Data-driven recommendations

Job description

Description

The Role

• Be responsible for the overall relationship with strategic international clients, acting as the primary point of contact and senior reference for Insured Benefits matters in Mexico.
• Develop a deep understanding of the client’s global philosophy, governance, and guidelines, ensuring their effective implementation and proper adaptation to the regulatory, operational, and cultural context of the Mexican market.
• Provide strategic advisory services in the design, evaluation, and optimization of Insured Benefits programs, aligning employee well being, cost efficiency, competitiveness, and sustainability objectives for the client.
• Collaborate and coordinate with global, regional, and local corporate teams, as well as with insurers and the client’s Human Resources and Finance leaders.
• Participate in high impact negotiations with insurers and strategic vendors, including renewals, multinational programs, and complex financial structures.
• Prepare and deliver executive analyses, reports, and strategic recommendations for both local and global committees, supporting senior level decision making.
• Identify opportunities for service expansion, cross selling, up selling, and continuous improvement within assigned client accounts, strengthening long term relationships and positioning the firm as a strategic partner.
• Act as a mentor to less experienced executives, sharing best practices and elevating the overall level of service provided to international clients.

Qualifications

The Requirements

• Professional proficiency in English, spoken, written, and read.
• Minimum of 5 years of experience managing multinational clients.
• Strategic mindset with a global perspective.
• Strong technical expertise in Insured Benefits, including health, life, personal accident insurance, insured plans, cash flow structures, and multinational benefit programs.
• Understanding of multinational models, global programs, and pooling structures (when applicable).
• Ability to clearly explain technical concepts to non specialist audiences.
• Capability to adapt messaging according to region, culture, or level of market maturity.
• High level of autonomy, decision making capability, and personal accountability.
• Ability to lead complex initiatives without constant supervision.
• Strong negotiation skills and ability to manage complex situations.
• Development of data driven strategic recommendations.
• Consultative approach, acting as a trusted strategic partner to the client.
• Flexibility to adapt to regulatory, organizational, or strategic changes.
• Acts with integrity, aligned with corporate and regulatory standards.

Equal Opportunity Employer