Luxury Store Operations Lead (Mexico & Caribbean)

Prada Group; México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Prada Group is seeking a Store Operations Manager for Mexico & Caribbean to oversee store procedures, stock control, and compliance across brands. The role requires strong leadership, training capabilities, and close collaboration with HQ to ensure seamless operations in a luxury retail environment.

Fluency in English and Spanish, plus attention to detail and problem-solving skills, are essential for managing store processes, stock counts, and timely reporting.

Qualifications

• Fluency in English and Spanish required.
• Strong problem solving and analytical skills.
• Attention to detail and accuracy in operations and reporting.

Responsibilities

• Guarantee implementation of procedures per store operation manual and corporate guidelines.
• Train Store Managers and Stockroom Managers on stockroom procedures.
• Supervise sales floor rules and procedures during sales and ensure compliance with laws.
• Oversee cycle count and stock accuracy; report discrepancies to HQ.
• Manage year-end stocktake processes and generate relevant reports with involved teams.
• Coordinate uniform orders to HQ and ensure proper stock and reporting.
• Oversee store-level KPI tracking including transfers, losses, and stock movements.
• Coordinate IT-store communications for SAP or cash system issues and provide guidance.

Skills

Fluent English

Fluent Spanish

Detail oriented

Job description

Prada Group is seeking a Store Operations Manager for Mexico & Caribbean to oversee store procedures, stock control, and compliance across brands. The role requires strong leadership, training capabilities, and close collaboration with HQ to ensure seamless operations in a luxury retail environment.

Fluency in English and Spanish, plus attention to detail and problem-solving skills, are essential for managing store processes, stock counts, and timely reporting.