Luxury Retail Operations Lead, Mexico & Caribbean

Fashion United; Ciudad de México; Remote; MXN 800,000 - 1,000,000; Full time

Job summary

Prada Group is seeking a Store Operations Manager for Mexico & Caribbean to oversee store procedures, training, stock control and reporting in line with corporate guidelines. This role ensures compliant sales processes across multiple stores and coordinates with HQ on uniforms and stock-related tasks.

Fluent English and Spanish are required, along with a Bachelor’s degree. The ideal candidate will demonstrate logical thinking, problem solving and meticulous attention to detail in a dynamic,

Qualifications

• Bachelor’s degree.
• Fluent English and Spanish.
• Logical thinking and problem solving.
• Detail oriented.

Responsibilities

• Guarantee the implementation of all procedures in line with corporate guidelines and the Store Operation Manual and supervise them.
• Train Store Managers and Stockroom Managers in stockroom management procedures and updates, ensuring adoption.
• Oversee compliance with rules and procedures during sales per corporate guidelines and laws.
• Manage the cycle count controls.
• Supervise year-end stocktakes and produce reports with involved functions.
• Plan and control End of season stock-taking activities and reports with responsible personnel.
• Supervise half-year orders for Fashion and Technical Uniforms to HQ based on guidelines and local needs.
• Control stocks and KPI Operations (theft, negatives, transfers) and guarantee sending reports to HQ.
• Confirm priorities of service in each store.
• Coordinate IT and stores for SAP or cash malfunctions.
• Assist stores in interpretation and implementation of all procedures and policies.
• Supervise packaging and stationery orders for each boutique.

Skills

Fluent English

Spanish

Education

Bachelor’s degree

Job description

Prada Group is seeking a Store Operations Manager for Mexico & Caribbean to oversee store procedures, training, stock control and reporting in line with corporate guidelines. This role ensures compliant sales processes across multiple stores and coordinates with HQ on uniforms and stock-related tasks.

Fluent English and Spanish are required, along with a Bachelor’s degree. The ideal candidate will demonstrate logical thinking, problem solving and meticulous attention to detail in a dynamic,