Prada Store Operations Manager, Mexico & Caribbean

Prada Group; México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Prada Group is seeking a Store Operations Manager for Mexico & Caribbean to oversee store procedures, stock control, and compliance across brands. The role requires strong leadership, training capabilities, and close collaboration with HQ to ensure seamless operations in a luxury retail environment.

Fluency in English and Spanish, plus attention to detail and problem-solving skills, are essential for managing store processes, stock counts, and timely reporting.

Qualifications

• Fluency in English and Spanish required.
• Strong problem solving and analytical skills.
• Attention to detail and accuracy in operations and reporting.

Responsibilities

• Guarantee implementation of procedures per store operation manual and corporate guidelines.
• Train Store Managers and Stockroom Managers on stockroom procedures.
• Supervise sales floor rules and procedures during sales and ensure compliance with laws.
• Oversee cycle count and stock accuracy; report discrepancies to HQ.
• Manage year-end stocktake processes and generate relevant reports with involved teams.
• Coordinate uniform orders to HQ and ensure proper stock and reporting.
• Oversee store-level KPI tracking including transfers, losses, and stock movements.
• Coordinate IT-store communications for SAP or cash system issues and provide guidance.

Skills

Fluent English

Fluent Spanish

Detail oriented

Job description

Prada Store Operations Manager, Mexico & Caribbean

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

Guarantees the operating support and coordinates the operating activities related to the Prada Stores, according to the corporate guidelines, policy/procedures.

RESPONSIBILITIES

• To guarantee the implementation of all “procedures” in line with Corporate guidelines and with the “Store Operation Manual” and to supervise them.
• Training the Store Managers and the Stockroom Managers in relation to stockroom management procedures and their updates, making sure that they are adopted and in line with the corporate ones.
• Controlling the implementation of “rules and procedures during the Sales” following Corporate guidelines and the laws in force and to supervise it.
• Controls the management of the “cycle count”
• Supervises all the activities connected with year-end stocktakes, providing appropriate reports in conjunction with the Functions involved.
• Ensures the planning, the management and the control over all activities linked to End of season stock-taking, producing a relevant report in collaboration with the personnel responsible.
• Supervises the half-year order for Fashion and Technical Uniforms to the Headquarters, based on Guidelines and on local needs and to supervise all the uniform requirement to the HQ.
• Controls the stocks and KPI Operations (stolen, negatives, special stocks, transfers between stores, etc) and to guarantee the sending of reports to the HQ.
• Controls and confirms the priorities of the service required in each individual store.
• Supervises the coordination of the timely activities between IT and stores in case of possible SAP or cash malfunctions.
• Guarantees the assistance to stores in relation to the interpretation and implementation of all procedures and policies.
• Supervises the preparation of packaging and stationery orders for each boutique.

KNOWLEDGE AND SKILLS

• Fluent English and Spanish
• Logical thinking and problem solving
• Detail oriented

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.