Luxury Retail Coach: Elevate Client Experience & Leadership

Tiffany & Co; Ciudad de México; Híbrido; MXN 300.000 - 420.000; Tempo integral

Resumo da vaga

Tiffany & Co. is seeking a Retail Coach to partner with store leaders across the Mexico market to elevate client experience and brand standards on the shop floor.

You will observe, coach and develop sales teams to deliver exceptional service, uphold luxury brand presentation, and drive performance through structured training and feedback. Ideal candidates have proven coaching experience in luxury retail, strong facilitation and stakeholder engagement skills, and a passion for developing people

Qualificações

• Expert knowledge in Retail Leadership and people development
• Proven track record in coaching and training delivery
• Strong facilitation, communication, and interpersonal skills
• Ability to interact strategically with a broad range of stakeholders
• Lead and inspire as a Retail Coach with a growth mindset

Responsabilidades

• Align with Retail Goals to implement and drive changes and elevation in Client Experience
• Monitor and observe daily client interactions on the sales floor; provide feedback and update Coaching Log
• Ensure brand behaviours are demonstrated on sales floors per Tiffany standards
• Partner with store leaders to identify opportunities via observation, dashboards, and NPS
• Create coaching plans for market/store; maintain progression visibility
• Monitor and coach sales teams on client experience and provide short/long-term solutions
• Establish regular check-ins with store leadership and learning teams
• Update training records in Tiffany Oracle LMS
• Lead by example to foster a coaching culture with store management
• Provide feedback on Leadership Rituals (Daily T, Leader on the floor, 1-to-1)
• Coordinate training sessions and onboarding with regional/local retail learning teams
• Organize monthly training calendars and learning solutions based on objectives
• Observe and assess the impact of in-store training with management teams

Conhecimentos

Retail Leadership

People development

Coaching & training

Facilitation

Communication

Interpersonal skills

Stakeholder management

Leadership by example

Growth mindset

Formação

GIA Certified

Descrição da vaga

Tiffany & Co. is seeking a Retail Coach to partner with store leaders across the Mexico market to elevate client experience and brand standards on the shop floor.

You will observe, coach and develop sales teams to deliver exceptional service, uphold luxury brand presentation, and drive performance through structured training and feedback. Ideal candidates have proven coaching experience in luxury retail, strong facilitation and stakeholder engagement skills, and a passion for developing people