Luxury Floor Leader & Sales Coach

Hermès International S.A.; México; On-site; MXN 420,000 - 540,000; Full time

Job summary

Hermès International S.A. in Mexico seeks a Floor Leader to guide and inspire the sales team, ensuring a consistently exceptional client experience that reflects Hermès values of excellence, craftsmanship, service and exclusivity.

You will coach daily, manage clienteling, supervise operations and visual merchandising, participate in recruitment, and drive commercial performance through data-driven actions and strong leadership.

Qualifications

• Strong leadership and people-management abilities.
• Excellent customer service mindset and relationship-building.
• Solid analytical skills and business sense.
• Able to plan and drive performance through coaching and feedback.
• Proficient in MS Office and store systems.

Responsibilities

• Plan daily activities, assigning tasks and objectives to the team.
• Provide coaching on the sales floor with the Store Manager.
• Participate in recruitment in line with HR strategy.
• Induct new arrivals and ensure integration into the team.
• Identify training needs and track course completion.
• Follow Grooming guidelines to reflect Hermès spirit.
• Evaluate team performance with Store Manager approval.
• Motivate the team to reach sales goals using product knowledge and selling techniques.
• Support clienteling activities to increase loyalty and client base.
• Plan briefs and role plays to prepare the team for daily operations.
• Ensure data quality and privacy compliance in reporting.
• Collaborate with CRM and Store Manager on customer development.

Skills

Leadership

Customer service

Analytical skills

Team collaboration

Communication skills

Education

Bachelor's degree in business administration/related field

Master's degree

Tools

MS Office

Job description

Hermès International S.A. in Mexico seeks a Floor Leader to guide and inspire the sales team, ensuring a consistently exceptional client experience that reflects Hermès values of excellence, craftsmanship, service and exclusivity.

You will coach daily, manage clienteling, supervise operations and visual merchandising, participate in recruitment, and drive commercial performance through data-driven actions and strong leadership.