Luxury Front Desk Agent: Craft Memorable Guest Stays

Hilton; Tulum; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Hilton’s Conrad Tulum Riviera Maya invites you to deliver memorable arrivals as a Front Desk Agent. You’ll welcome guests, manage check-ins/outs, and tailor services to create a luxury experience from the moment of arrival.

Join our award-winning team to embody warmth, professionalism, and Hilton’s hospitality ethos as you coordinate with hotel departments to ensure seamless stays and lasting impressions for guests at every touchpoint.

Responsabilidades

• Welcome and assist guests: Warmly welcome guests upon arrival, manage check-in and check-out procedures, verify reservations, and provide information about hotel services and amenities.
• Deliver exceptional guest service: Respond to guest inquiries, requests, and concerns with professionalism and efficiency, ensuring a seamless and personalized experience throughout their stay.
• Manage front desk operations: Handle guest reservations, room assignments, telephone calls, and administrative tasks while maintaining accurate guest information and coordinating with other departments to ensure smooth hotel operations.

Descripción del empleo

Hilton’s Conrad Tulum Riviera Maya invites you to deliver memorable arrivals as a Front Desk Agent. You’ll welcome guests, manage check-ins/outs, and tailor services to create a luxury experience from the moment of arrival.

Join our award-winning team to embody warmth, professionalism, and Hilton’s hospitality ethos as you coordinate with hotel departments to ensure seamless stays and lasting impressions for guests at every touchpoint.