Luxury Hotel Floor Supervisor - Housekeeping

Four Seasons Hotels Ltd; Tamarindo; On-site; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Training & development opportunities

Employee discount for stays

Dry cleaning for uniforms

Employee meals

Wellness programs

Recognition programs

Job summary

The Four Seasons Resort Tamarindo, Mexico is seeking a Housekeeping Floor Supervisor to lead the guest room cleanliness program and supervise Public Area Attendants. You will ensure rooms meet luxury standards and coordinate daily inspections with a focus on guest satisfaction.

Ideal candidates bring at least two years of supervisory housekeeping experience in luxury hotels, fluency in English and Spanish, strong leadership, and a track record of maintaining impeccably clean spaces and teams in

Qualifications

• Minimum of two (2) years of supervisory experience in Housekeeping in a luxury hotel, resort, or similar hospitality environment preferred.
• Technical degree, university studies in Hospitality Management, Tourism, Business Administration, or equivalent operational experience.
• Strong knowledge of housekeeping operations, including guest rooms, public areas, laundry processes, linen management, cleaning standards, and quality assurance programs.
• Proven experience leading housekeeping teams while maintaining exceptional cleanliness, organization, and guest satisfaction standards.
• Fluency in both English and Spanish with excellent verbal and written communication skills.

Responsibilities

• Instruct Room Attendants to greet as many guests as possible by name.
• Supervise assigned Room Attendants and their designated work areas.
• Inspect all guest rooms (vacant and occupied) to ensure cleanliness standards are maintained and that all guest amenities and supplies are properly stocked.
• Carefully inspect all VIP and Special Attention rooms, ensuring that all special requests and amenities have been fulfilled.
• Review and follow up on Maintenance and Runner service orders.

Skills

Supervisory experience

English fluency

Spanish fluency

Leadership

Guest service

Scheduling & payroll

Quality standards

Safety & sanitation

Education

Technical degree

Hospitality Management studies

Operational experience

Job description

The Four Seasons Resort Tamarindo, Mexico is seeking a Housekeeping Floor Supervisor to lead the guest room cleanliness program and supervise Public Area Attendants. You will ensure rooms meet luxury standards and coordinate daily inspections with a focus on guest satisfaction.

Ideal candidates bring at least two years of supervisory housekeeping experience in luxury hotels, fluency in English and Spanish, strong leadership, and a track record of maintaining impeccably clean spaces and teams in