Floor Supervisor

Four Seasons

Manzanillo

On-site

MXN 420,000 - 560,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Training & development

Employee discount for stays

Uniforms dry cleaning

Employee meals

Wellness programs

Recognition programs

Job summary

Four Seasons is seeking a Housekeeping Floor Supervisor in Mexico to ensure guest rooms meet the highest luxury standards. You will supervise Public Area Attendants, conduct daily inspections, and uphold brand quality while maintaining exceptional guest satisfaction.

The role requires a minimum two years in a supervisory housekeeping role, fluency in English and Spanish, and strong leadership in a fast-paced hospitality environment. Competitive benefits and growth opportunities are offered.

Qualifications

Minimum of two years in a supervisory role within Housekeeping in a luxury hotel, resort, or similar hospitality environment.
Strong knowledge of housekeeping operations including guest rooms, public areas, laundry processes, linen management, cleaning standards, and quality assurance programs.
Fluency in both English and Spanish with excellent verbal and written communication skills.

Responsibilities

Instruct Room Attendants to greet as many guests as possible by name.
Supervise assigned Room Attendants and their designated work areas.
Inspect all guest rooms (vacant and occupied) to ensure cleanliness standards are maintained and that all guest amenities and supplies are properly stocked.
Carefully inspect all VIP and Special Attention rooms, ensuring that all special requests and amenities have been fulfilled.
Review and follow up on Maintenance and Runner service orders.

Skills

Supervisory experience

Hospitality management

Bilingual English/Spanish

Leadership

Education

Hospitality/Business degree

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

About The Role

The Housekeeping Floor Supervisor is responsible for ensuring that all guest rooms meet the highest standards established by Four Seasons Hotels and Resorts. The Floor Supervisor also oversees Public Area Attendants and conducts daily inspections.

What You Will Do

Instruct Room Attendants to greet as many guests as possible by name.
Supervise assigned Room Attendants and their designated work areas.
Inspect all guest rooms (vacant and occupied) to ensure cleanliness standards are maintained and that all guest amenities and supplies are properly stocked. Report any issues to the Room Attendants.
Carefully inspect all VIP and Special Attention rooms, ensuring that all special requests and amenities have been fulfilled.
Review and follow up on Maintenance and Runner service orders.

What You Bring

Minimum of two (2) years of experience in a supervisory role within Housekeeping in a luxury hotel, resort, or similar hospitality environment preferred.
Technical degree, university studies in Hospitality Management, Tourism, Business Administration, or equivalent operational experience.
Strong knowledge of housekeeping operations, including guest rooms, public areas, laundry processes, linen management, cleaning standards, and quality assurance programs.
Proven experience leading housekeeping teams while maintaining exceptional cleanliness, organization, and guest satisfaction standards.
Fluency in both English and Spanish with excellent verbal and written communication skills.
Strong leadership, organizational, and problem-solving skills with the ability to effectively manage multiple priorities in a fast-paced environment.
Ability to motivate, coach, and develop team members while fostering a positive and collaborative work culture.
Experience conducting room inspections, ensuring compliance with brand standards, and addressing maintenance or cleanliness concerns promptly.
Knowledge of housekeeping systems, inventory controls, chemical handling procedures, and departmental productivity management.
Experience managing schedules, payroll administration, staffing levels, uniforms, linen inventories, and operational supplies.
Strong attention to detail with the ability to identify opportunities for continuous improvement in cleanliness, efficiency, and guest experience.
Professional demeanor with the ability to remain calm, confident, and effective when handling guest concerns, team member issues, and operational challenges.
Demonstrated commitment to safety, sanitation, regulatory compliance, and operational excellence.

What We Offer