Luxury Front Office Guest Experience Leader

Four Seasons Hotels and Resorts; Tamarindo; On-site; MXN 420,000 - 640,000; Full time

Benefits offered by this job

Employee discount

Free meals

Dry cleaning

Training & development

Wellness programs

Recognition programs

Job summary

Four Seasons Resort Tamarindo, México, is seeking an Assistant Guest Experience Manager to support daily Front Office operations and elevate guest journeys across all touchpoints. You will lead the Front Desk, Concierge, and Guest Services teams, delivering personalized service with exceptional attention to detail.

You will collaborate with Housekeeping, Engineering, and F&B to ensure seamless service, staff development, and adherence to Four Seasons standards.

Qualifications

• Minimum 2 years of Front Office, Guest Services, or Rooms Operations experience in luxury hotel settings.
• Leadership experience in Front Office operations preferred.
• Experience in luxury hospitality with a focus on personalized guest service.
• Strong leadership, organization, and multitasking abilities in fast-paced environments.
• Excellent customer service and attention to detail.

Responsibilities

• Oversee daily Front Office operations and guest service standards.
• Lead Front Desk, Concierge, Bell Services, and Guest Experience teams to deliver personalized service.
• Resolve guest concerns promptly and create lasting positive impressions.
• Monitor arrivals, departures, VIPs, and guest preferences for seamless experiences.
• Support staffing, scheduling, training, coaching, and performance management in the Front Office.
• Maintain accurate guest profiles and reservations in hotel systems.
• Collaborate with Housekeeping, Engineering, F&B, Recreation and other departments for efficient service.
• Handle operational challenges and guest recovery with professionalism and discretion.
• Maintain knowledge of hotel services, local attractions, and resort activities.
• Support quality assurance and continuous improvement initiatives.
• Ensure Front Office procedures and safety standards align with Four Seasons expectations.

Skills

Front Office Leadership

Guest Services

Customer Service

Staff Scheduling

Communication Skills

Problem Solving

Tools

Property Management System (PMS)

Microsoft Office

Job description

Four Seasons Resort Tamarindo, México, is seeking an Assistant Guest Experience Manager to support daily Front Office operations and elevate guest journeys across all touchpoints. You will lead the Front Desk, Concierge, and Guest Services teams, delivering personalized service with exceptional attention to detail.

You will collaborate with Housekeeping, Engineering, and F&B to ensure seamless service, staff development, and adherence to Four Seasons standards.