Lobby Concierge: Create Warm, Memorable Guest Stays

Hilton; Región Centro; Presencial; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

Hilton’s Lobby Representative role in Jalisco, Mexico, invites you to greet guests warmly, provide directions and local tips, and ensure a seamless lobby experience. You’ll respond promptly to inquiries and resolve issues with a friendly, efficient approach, while staying informed about hotel services and event details.

You’ll contribute to a culture of hospitality that values integrity, leadership, and teamwork.

Formación

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsabilidades

• Deliver a warm welcome: Greet guests upon arrival and offer directions, local recommendations, and general information as needed to enhance the guest experience
• Provide exceptional service: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Maintain relevant knowledge: Stay up to date on hotel services, outlet hours, local attractions, transportation options, and event details
• Assist with guest errands: Retrieve and deliver packages, laundry, event tickets, and other items as requested
• Maintain an inviting space: Keep the lobby clean, organized, and welcoming

Conocimientos

Hospitality mindset

Integrity

Leadership

Teamwork

Ownership

Guest service

Clear communication

Descripción del empleo

Hilton’s Lobby Representative role in Jalisco, Mexico, invites you to greet guests warmly, provide directions and local tips, and ensure a seamless lobby experience. You’ll respond promptly to inquiries and resolve issues with a friendly, efficient approach, while staying informed about hotel services and event details.

You’ll contribute to a culture of hospitality that values integrity, leadership, and teamwork.