Hospitality Concierge: Create Memorable Hotel Stays

Hilton; San Juan Mazatlán; Presencial; MXN 150.000 - 210.000; Jornada completa

Descripción de la vacante

Hilton is seeking a receptionist to welcome guests, perform efficient check-ins and check-outs, and provide local information to ensure a memorable stay. The role emphasizes warm hospitality, integrity, and proactive service.

You will use up-selling to promote hotel services, handle guest requests with urgency, and maintain high standards of guest satisfaction across all interactions.

Formación

• A passion for spreading the light and warmth of Hospitality.
• Integrity in all actions and doing the right thing.
• Leadership, teamwork, ownership, and accountability.

Responsabilidades

• Deliver a warm welcome: greet guests, check-in, issue keys, provide materials.
• Process check-out and payments using the POS system.
• Provide hotel and local knowledge to assist guest inquiries.
• Promote hotel services with up-selling to maximize revenue.
• Respond to guest requests and resolve concerns with care and urgency.

Conocimientos

Hospitality

Guest service

Communication

Descripción del empleo

Hilton is seeking a receptionist to welcome guests, perform efficient check-ins and check-outs, and provide local information to ensure a memorable stay. The role emphasizes warm hospitality, integrity, and proactive service.

You will use up-selling to promote hotel services, handle guest requests with urgency, and maintain high standards of guest satisfaction across all interactions.