Hospitality Reservations Specialist

Hilton; Ciudad de México; Presencial; MXN 210.000 - 270.000; Jornada completa

Descripción de la vacante

Hilton in Mexico City is seeking a Reservations Agent to handle guest inquiries, secure bookings, and ensure a memorable stay. You will deliver warm, attentive service and support the sales team with proactive upselling to enhance guest experiences.

The role emphasizes precise reservation management, prompt communication, and collaborative teamwork within a fast-paced hotel environment. Join a globally recognized hospitality leader committed to exceptional guest experiences.

Formación

• Experience in hospitality or customer service.
• Excellent communication skills.
• Ability to work in a fast-paced environment.

Responsabilidades

• Provide exceptional customer service to guests and team members.
• Secure individual bookings by converting inquiries into reservations.
• Record and process all reservations with accuracy.
• Promote hotel services and upgrades to maximize room sales.
• Respond to sales inquiries and help identify potential leads.

Conocimientos

Customer service

Booking management

Attention to detail

Upselling

Descripción del empleo

Hilton in Mexico City is seeking a Reservations Agent to handle guest inquiries, secure bookings, and ensure a memorable stay. You will deliver warm, attentive service and support the sales team with proactive upselling to enhance guest experiences.

The role emphasizes precise reservation management, prompt communication, and collaborative teamwork within a fast-paced hotel environment. Join a globally recognized hospitality leader committed to exceptional guest experiences.