Chief Concierge

Hilton; Tulum; Presencial; MXN 420.000 - 720.000; Jornada completa

Descripción de la vacante

Hilton in Tulum, Mexico seeks a Chief Concierge to oversee the concierge desk operations, manage VIP services, and coordinate with other departments to fulfill guest requests.

You will mentor the team, uphold the highest standards of hospitality, and actively promote hotel offerings while delivering memorable experiences for every guest. Flexibility to work nights and weekends is required, with a focus on hospitality excellence.

Formación

• Experience in concierge or guest service in a hotel.
• Ability to train and motivate staff.
• Knowledge of local attractions, dining, events, and activities.
• Excellent communication and interpersonal skills, with the ability to handle high-pressure situations and guest requests.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Familiarity with hotel property management systems (PMS) and concierge systems.

Responsabilidades

• Respond to guest inquiries and requests promptly.
• Provide recommendations for dining, transportation, events, tours, and local attractions.
• Coordinate special services for guests.
• Manage guest communications—messages, mail, packages, and faxes.
• Support VIP guests with seamless registration and elevated service.
• Promote hotel offerings and programs.

Conocimientos

Leadership

Team management

Guest service

Communication

English proficiency

Herramientas

PMS systems

Descripción del empleo

Job Description

Picture yourself brightening someone's day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the operations of the concierge desk, manage VIP services, and work closely with other departments to coordinate special requests. In this role, you will ensure the concierge team maintains the highest standards of service and professionalism. As a Chief Concierge, you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes
• Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In Addition, This Role Requires The Following Minimum Qualifications

• Proven experience in a concierge or guest service role, ideally in a hotel setting.
• Strong leadership and team management skills, with the ability to train and motivate staff.
• In-depth knowledge of local attractions, dining, events, and activities.
• Exceptional communication and interpersonal skills, with the ability to handle high-pressure situations and guest requests.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Familiarity with hotel property management systems (PMS) and concierge systems is preferred.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.