Mexico-Based Customer Success Manager – Renewals & Adoption

Motive; México; Presencial; MXN 500.000 - 900.000; Jornada completa

Descripción de la vacante

Motive seeks a Customer Success Manager to lead a Mexico-based book of business, driving adoption, renewals, and value realization across the Motive platform. You will partner with sales and implementations to ensure a seamless handoff and high customer satisfaction.

In this role, you will manage expansion opportunities, coordinate with cross-functional teams, and maintain strong client relationships with both Mexican and U.S. accounts. Fluency in Spanish and English is required.

Formación

• 3+ years in a customer-facing role.
• 2+ years as a CSM or owning a renewal target.
• Fluent in Spanish and English.
• Ownership of revenue and renewals for a named book of business.
• Experience with accounts based in both Mexico and US a plus.
• Ability to build and maintain relationships with clients and their key personnel.
• Receptive to feedback and continual improvement.
• Resilient under pressure in a fast-paced workplace.
• Ability to plan ahead and be resourceful.
• Strong sense of ownership for the product.
• Logistics experience is a big plus.
• Prior sales experience is a plus.

Responsabilidades

• Own a book of business with existing customers for expansion and renewals.
• Ensure consistent retention of revenue and renewal of all accounts.
• Own adoption, training, and development of best practices.
• Maintain high levels of customer satisfaction and nurture client health.
• Identify paths for the customer to realize value from the Motive platform.
• Help customers navigate internal processes, including support tickets.
• Help customers escape support issues correctly if needed.
• Handle a large volume of email, chat, and phone conversations.
• Work with the sales team and Implementation Consultants to ensure a seamless handoff.

Conocimientos

Customer facing

CSM experience

Bilingual Spanish/English

Revenue ownership

Renewals management

Account management

Relationship building

Feedback & improvement

Resilience

Proactive planning

Product ownership

Logistics experience

Sales experience

Descripción del empleo

Motive seeks a Customer Success Manager to lead a Mexico-based book of business, driving adoption, renewals, and value realization across the Motive platform. You will partner with sales and implementations to ensure a seamless handoff and high customer satisfaction.

In this role, you will manage expansion opportunities, coordinate with cross-functional teams, and maintain strong client relationships with both Mexican and U.S. accounts. Fluency in Spanish and English is required.