Líder de Implementación SaaS - Remoto

Placements24; Mexicali; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

Placements24 is seeking an experienced Remote Software Implementation Project Manager to lead onboarding and implementation for our SaaS clients from anywhere in Mexico.

You will guide clients through the full implementation lifecycle, coordinating cross-functional teams and ensuring smooth adoption of our software. A strong track record in SDLC, SaaS, and client training is essential.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• 3-5 years of experience in project management, specifically in software implementation or client onboarding.
• Proven ability to manage multiple projects concurrently and meet deadlines.
• Excellent understanding of software development lifecycle (SDLC) and SaaS environments.
• Strong client-facing and communication skills, with the ability to explain technical concepts clearly.
• Proficiency with project management tools (e.g., Asana, Jira, Trello) and CRM software.
• Experience conducting client training and providing technical support.
• Self-starter with the ability to work independently in a remote setting.
• Detail-oriented with strong organizational and problem-solving skills.
• Fluency in Spanish and English required.

Responsibilities

• Oversee the end-to-end implementation of our software solutions for new and existing clients.
• Develop detailed project plans, timelines, and resource requirements for each implementation.
• Act as the primary point of contact for clients throughout the implementation process, managing expectations and ensuring satisfaction.
• Coordinate internal resources (e.g., technical support, sales, development) to ensure successful project delivery.
• Conduct client training sessions and provide ongoing support during the onboarding phase.
• Identify and mitigate potential risks and roadblocks to ensure timely and successful project completion.
• Gather client feedback and collaborate with product teams to drive product improvements.
• Manage multiple implementation projects simultaneously while maintaining high quality standards.
• Document implementation processes and best practices.

Skills

Client-facing

Communication

Remote work

SDLC knowledge

SaaS awareness

Education

Bachelor's degree in CS/IT/Business

Tools

Asana

Jira

Trello

CRM software

Job description

Placements24 is seeking an experienced Remote Software Implementation Project Manager to lead onboarding and implementation for our SaaS clients from anywhere in Mexico.

You will guide clients through the full implementation lifecycle, coordinating cross-functional teams and ensuring smooth adoption of our software. A strong track record in SDLC, SaaS, and client training is essential.