Gerente de Implementación de Software (Remoto)

Placements24; Mexicali; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

Placements24 is seeking an experienced Remote Software Implementation Project Manager to lead onboarding and implementation for our SaaS clients from anywhere in Mexico.

You will guide clients through the full implementation lifecycle, coordinating cross-functional teams and ensuring smooth adoption of our software. A strong track record in SDLC, SaaS, and client training is essential.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• 3-5 years of experience in project management, specifically in software implementation or client onboarding.
• Proven ability to manage multiple projects concurrently and meet deadlines.
• Excellent understanding of software development lifecycle (SDLC) and SaaS environments.
• Strong client-facing and communication skills, with the ability to explain technical concepts clearly.
• Proficiency with project management tools (e.g., Asana, Jira, Trello) and CRM software.
• Experience conducting client training and providing technical support.
• Self-starter with the ability to work independently in a remote setting.
• Detail-oriented with strong organizational and problem-solving skills.
• Fluency in Spanish and English required.

Responsibilities

• Oversee the end-to-end implementation of our software solutions for new and existing clients.
• Develop detailed project plans, timelines, and resource requirements for each implementation.
• Act as the primary point of contact for clients throughout the implementation process, managing expectations and ensuring satisfaction.
• Coordinate internal resources (e.g., technical support, sales, development) to ensure successful project delivery.
• Conduct client training sessions and provide ongoing support during the onboarding phase.
• Identify and mitigate potential risks and roadblocks to ensure timely and successful project completion.
• Gather client feedback and collaborate with product teams to drive product improvements.
• Manage multiple implementation projects simultaneously while maintaining high quality standards.
• Document implementation processes and best practices.

Skills

Client-facing

Communication

Remote work

SDLC knowledge

SaaS awareness

Education

Bachelor's degree in CS/IT/Business

Tools

Asana

Jira

Trello

CRM software

Job description

About the Role

Our client, a fast-growing SaaS company, is seeking an experienced and detail-oriented Remote Software Implementation Project Manager to join their dynamic team. This is a fully remote position, allowing you to work from any location in Mexico. You will be responsible for managing the successful onboarding and implementation of our software solutions for new clients. This role requires a blend of technical understanding, exceptional project management skills, and outstanding client-facing abilities. The ideal candidate will guide clients through the entire implementation process, ensuring a smooth transition and maximizing user adoption. Join a company that is at the forefront of technological innovation and provides a supportive remote work environment.

Key Responsibilities

• Oversee the end-to-end implementation of our software solutions for new and existing clients.
• Develop detailed project plans, timelines, and resource requirements for each implementation.
• Act as the primary point of contact for clients throughout the implementation process, managing expectations and ensuring satisfaction.
• Coordinate internal resources (e.g., technical support, sales, development) to ensure successful project delivery.
• Conduct client training sessions and provide ongoing support during the onboarding phase.
• Identify and mitigate potential risks and roadblocks to ensure timely and successful project completion.
• Gather client feedback and collaborate with product teams to drive product improvements.
• Manage multiple implementation projects simultaneously while maintaining high quality standards.
• Document implementation processes and best practices.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• 3-5 years of experience in project management, specifically in software implementation or client onboarding.
• Proven ability to manage multiple projects concurrently and meet deadlines.
• Excellent understanding of software development lifecycle (SDLC) and SaaS environments.
• Strong client-facing and communication skills, with the ability to explain technical concepts clearly.
• Proficiency with project management tools (e.g., Asana, Jira, Trello) and CRM software.
• Experience conducting client training and providing technical support.
• Self-starter with the ability to work independently in a remote setting.
• Detail-oriented with strong organizational and problem-solving skills.
• Fluency in Spanish and English required.

Benefits

Our client offers a competitive salary, excellent benefits, and the significant advantage of a fully remote work arrangement. You will be part of an innovative SaaS company with a strong growth trajectory. We provide a collaborative and supportive remote team environment, ample opportunities for professional development, and the chance to work with cutting-edge technology. Enjoy the flexibility and autonomy that comes with a remote role while contributing to client success and company growth.