Learning Manager: Training & Operational Excellence

Amazon; Lerma; Presencial; MXN 520.000 - 760.000; Jornada completa

Descripción de la vacante

Amazon Mexico seeks a Learning Manager for the Amazon Customer Excellence System Learning, CF. You will lead a team of trainers and collaborate with operations to deliver high-quality learning programs that support customers and business goals.

You will develop training plans, audit training quality, recruit and develop instructors, and analyze metrics to drive improvements in learning outcomes across processes.

Formación

• Bachelor's degree or equivalent.
• 1+ years of program management, logistics, operations, supply chain, transportation, or related field experience.
• Experience collaborating with global and local stakeholders.
• Experience in oral and written communication in English.

Responsabilidades

• Develop training plans that minimize operational disruption while ensuring high-quality training delivery.
• Audit training/coaching quality and implement corrective actions when necessary.
• Plan and execute the recruitment and development of top-performing instructors.
• Ensure positive and effective collaboration between the learning team and other stakeholders.
• Manage a team of Trainers and support their professional development.
• Analyze and interpret metrics to identify areas for improvement.
• Provide training to the learning team on changes to learning materials/processes.
• Develop planning and capacity calculations for new hire training.
• Support the leadership team with reporting on AA distribution according to training plans and cross-training strategies across processes.

Conocimientos

Program management

Stakeholder collaboration

English communication

Educación

Bachelor's degree or equivalent

Descripción del empleo

Amazon Mexico seeks a Learning Manager for the Amazon Customer Excellence System Learning, CF. You will lead a team of trainers and collaborate with operations to deliver high-quality learning programs that support customers and business goals.

You will develop training plans, audit training quality, recruit and develop instructors, and analyze metrics to drive improvements in learning outcomes across processes.