Learning Manager, Amazon Customer Excellence System Learning, CF

Amazon; Lerma; Presencial; MXN 520.000 - 760.000; Jornada completa

Descripción de la vacante

Amazon Mexico seeks a Learning Manager for the Amazon Customer Excellence System Learning, CF. You will lead a team of trainers and collaborate with operations to deliver high-quality learning programs that support customers and business goals.

You will develop training plans, audit training quality, recruit and develop instructors, and analyze metrics to drive improvements in learning outcomes across processes.

Formación

• Bachelor's degree or equivalent.
• 1+ years of program management, logistics, operations, supply chain, transportation, or related field experience.
• Experience collaborating with global and local stakeholders.
• Experience in oral and written communication in English.

Responsabilidades

• Develop training plans that minimize operational disruption while ensuring high-quality training delivery.
• Audit training/coaching quality and implement corrective actions when necessary.
• Plan and execute the recruitment and development of top-performing instructors.
• Ensure positive and effective collaboration between the learning team and other stakeholders.
• Manage a team of Trainers and support their professional development.
• Analyze and interpret metrics to identify areas for improvement.
• Provide training to the learning team on changes to learning materials/processes.
• Develop planning and capacity calculations for new hire training.
• Support the leadership team with reporting on AA distribution according to training plans and cross-training strategies across processes.

Conocimientos

Program management

Stakeholder collaboration

English communication

Educación

Bachelor's degree or equivalent

Descripción del empleo

Learning Manager, Amazon Customer Excellence System Learning, CF

At Amazon, we are constantly pushing the boundaries of what's possible. We believe that every day is an opportunity to take a first step, face new challenges, and make our customers' lives easier. And today, that opportunity is yours!

As a Learning Manager at Amazon, you will play a vital role in developing and managing a team of trainers who are responsible for delivering high-quality learning experiences to our associates and managers. Working closely with Process Engineers, you will collaborate with operations teams to ensure our training programs meet our customers' needs and align with our company's mission to be the most customer-centric company in the world.

You will have the opportunity to work in a dynamic, fast-paced, and challenging environment with many opportunities to make an impact. Whether you're developing training plans, auditing training quality, or planning and executing the recruitment of new instructors, you will be at the forefront of shaping the future of our company.

To get a sense of what it's like to work at an Amazon Distribution Center, watch this video: https://www.youtube.com/watch?v=cozvNg-a5EI

Key job responsibilities

• Develop training plans that minimize operational disruption while ensuring high-quality training delivery
• Audit training/coaching quality and implement corrective actions when necessary
• Plan and execute the recruitment and development of top-performing instructors
• Ensure positive and effective collaboration between the learning team and other stakeholders
• Manage a team of Trainers and support their professional development
• Analyze and interpret metrics to identify areas for improvement
• Provide training to the learning team on changes to learning materials/processes
• Develop planning and capacity calculations for new hire training
• Support the leadership team with reporting on AA distribution according to training plans and cross-training strategies across processes

Basic Qualifications

• 1+ years of program management, logistics, operations, supply chain, transportation, or related field experience
• Experience collaborating with global and local stakeholders
• Experience in oral and written communication in English
• Bachelor's degree or equivalent

Preferred Qualifications

• Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring, or experience planning
• Experience working with KPIs and SLAs
• Experience developing and implementing of standards, policies and programs or equivalent
• 1+ years of Agile methods and processes experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.