Learning & Development Lead, Mexico - Strategy to Impact

Amazon; México; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Amazon Mexico seeks a Learning & Development leader to drive the sub-region strategy, own program delivery, manage a regional team, and measure training impact on operational results.

You will collaborate with cross-functional partners to translate pain points into learning solutions, ensure launch readiness for new sites, and report on training effectiveness to leadership up to three levels above.

Qualifications

• Bachelor's degree in Operations, Supply Chain, Engineering, or related field
• Experience working with cross-functional teams
• Experience using data and metrics to drive process improvements
• Fluent in English (speaking, writing, reading)
• Experience building and managing teams
• Experience in high-volume, high-production operations
• Ability to communicate complex information to senior stakeholders
• Knowledge of general AI tools
• Experience with Learning Management Systems (LMS)
• Degree in Educational Psychology, Business Admin, Education, Psychology, or data-related field

Responsibilities

• Owns strategy execution within a defined framework.
• Contributes to sub-regional strategic planning and influences their team's roadmap.
• Translates operational pain points into learning solutions.
• Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with associated corrective actions.
• Defines and tracks metrics measuring team progress, associate experience, and operational excellence.
• Develops mechanisms to report on training effectiveness.
• Leads regional and national-scope programs.
• Independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region.
• Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.

Skills

Cross-functional collaboration

Data-driven decision making

Leadership / team management

English fluency

AI tools knowledge

LMS experience

Communication to senior stakeholders

High-volume operations

Education

Bachelor's degree in Operations, Supply Chain Management, Engineering, or related field

Degree in Educational Psychology, Business Admin, Education, Psychology, or data-related field

Tools

LMS

AI tools (explainable ML) knowledge

Job description

Amazon Mexico seeks a Learning & Development leader to drive the sub-region strategy, own program delivery, manage a regional team, and measure training impact on operational results.

You will collaborate with cross-functional partners to translate pain points into learning solutions, ensure launch readiness for new sites, and report on training effectiveness to leadership up to three levels above.