Senior Operations Leader, Mexico Fulfillment Center

Amazon; Tepotzotlán; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. seeks a Senior Operations Manager to lead a large, multi-site fulfillment operation in Mexico.

You will oversee 1,000+ employees, drive budgeting and long-term planning, and mentor leaders to achieve safety, quality, and productivity targets. The role requires deep experience in management, lean methods, and staffing lifecycle, with fluency in English. You will partner with HR, Finance, and IT to secure resources and drive cross-functional

Formación

• Bachelor's degree or equivalent.
• Speak, write, and read fluently in English.
• 10+ years of direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment.
• 10+ years of performance metrics, process improvement or lean techniques experience.
• +10 YOE with staffing lifecycle, including interviewing, hiring, performance management, and terminations.

Responsabilidades

• Owns and delivers the operational budget for functional area, including safety, productivity, financial planning, labor planning, and operational goals.
• Responsible for providing strategic level/long-term planning (3, 6, and 12 months out), including labor planning, rate forecasting, and peak season planning.
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact.
• Effectively leverages Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
• Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
• Establishes objectives and metrics for safety, quality, productivity, and customer experience.
• Sets clear goals and expectations for Operations and Area Managers; measures performance, provides feedback, and holds leaders accountable.
• Mentors and develops leaders and staff.
• Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
• Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT, and other leaders) to build and secure support and resources for projects and initiatives.

Conocimientos

Direct management experience

Performance metrics

Lean techniques

Staffing lifecycle

English fluency

Educación

Bachelor's degree or equivalent

Descripción del empleo

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. seeks a Senior Operations Manager to lead a large, multi-site fulfillment operation in Mexico.

You will oversee 1,000+ employees, drive budgeting and long-term planning, and mentor leaders to achieve safety, quality, and productivity targets. The role requires deep experience in management, lean methods, and staffing lifecycle, with fluency in English. You will partner with HR, Finance, and IT to secure resources and drive cross-functional