Lead Concierge: Deliver Memorable Guest Experiences

Trabajo; Yucatán; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Hilton is seeking a Chief Concierge to oversee the concierge desk operations in our Mexican property. You will lead a hospitality-driven team, coordinate VIP services, and collaborate with departments to craft memorable guest experiences in a vibrant hotel environment.

You will ensure service excellence, manage guest inquiries, and promote hotel programs while maintaining Hilton's standards of integrity and warmth.

Formación

• Proven experience in a concierge or guest service role, ideally in a hotel setting.
• Strong leadership and team management skills to train and motivate staff.
• Excellent knowledge of local attractions, dining, events, and activities.

Responsabilidades

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns.
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions.
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs.
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes.
• Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests.
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs.

Conocimientos

Concierge experience

Leadership

Local attractions knowledge

Guest service

English

Flexible schedule

PMS software

Herramientas

PMS systems

Concierge systems

Descripción del empleo

Hilton is seeking a Chief Concierge to oversee the concierge desk operations in our Mexican property. You will lead a hospitality-driven team, coordinate VIP services, and collaborate with departments to craft memorable guest experiences in a vibrant hotel environment.

You will ensure service excellence, manage guest inquiries, and promote hotel programs while maintaining Hilton's standards of integrity and warmth.