Front-of-House Lead: Guest Experience Champion

Hilton; México; Presencial; MXN 201.000 - 324.000; Jornada completa

Descripción de la vacante

Hilton in Mexico is seeking a Restaurant Captain to oversee front-of-house operations, deliver memorable guest experiences, and coordinate daily restaurant activities to uphold standards.

You will master the menu, assist guests with selections, supervise shifts, ensure accuracy in POS, and collaborate with the kitchen to maintain service momentum while complying with health, safety, and alcohol regulations.

Responsabilidades

• Oversee and participate in daily outlet operations, ensuring guest service standards and product quality
• Demonstrate in-depth knowledge of the menu, including wines and beverages, and assist guests with selections
• Monitor guest satisfaction, address issues, and improve the dining experience
• Record orders and transactions in the POS system and ensure timely order preparation
• Communicate menu inquiries, wait times, and dietary requests to the kitchen for smooth service
• Provide on-the-floor supervision and coaching to the team during shifts
• Maintain compliance with health, safety, sanitation, and alcohol awareness regulations

Descripción del empleo

Hilton in Mexico is seeking a Restaurant Captain to oversee front-of-house operations, deliver memorable guest experiences, and coordinate daily restaurant activities to uphold standards.

You will master the menu, assist guests with selections, supervise shifts, ensure accuracy in POS, and collaborate with the kitchen to maintain service momentum while complying with health, safety, and alcohol regulations.