LATAM Regional Account Manager — Travel Programs & Growth

American Express Global Business Travel; Ciudad de México; On-site; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development opportunities

Inclusive culture

Job summary

American Express Global Business Travel seeks a Regional Account Manager to lead operations across Latin America, focusing on alignment with global initiatives and superior client service. You will analyze client travel goals, implement regional strategies, and conduct regular reviews for Mexico and LATAM markets to optimize performance.

The role requires strong analytical, planning, and communication skills, with bilingual English/Spanish preferred, and the ability to coordinate across multiple

Qualifications

• Experience in account management, business travel, or related field.
• Strong analytical and strategic planning capabilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple stakeholders and priorities across diverse markets.
• Proficiency in performance tracking and data analysis.
• Bilingual capabilities (English/Spanish) preferred.

Responsibilities

• Identify and analyze client business travel goals and objectives across the region.
• Develop and implement comprehensive regional strategic business plans aligned with global initiatives.
• Conduct quarterly account reviews for Mexico and LATAM markets, with semi-annual reviews for additional regions.
• Monitor and report on out-of-policy compliance and trends, providing actionable insights to local teams.
• Serve as the single point of accountability for the region, coordinating action plans and timelines.
• Maintain regular communication with local account managers to ensure alignment with business plans.
• Manage escalated service issues and ensure timely resolution.
• Provide data-driven insights and strategic recommendations based on travel analytics.
• Lead the implementation of Amex GBT products and services across the region.
• Provide strategic support to optimize service delivery and client outcomes.

Job description

American Express Global Business Travel seeks a Regional Account Manager to lead operations across Latin America, focusing on alignment with global initiatives and superior client service. You will analyze client travel goals, implement regional strategies, and conduct regular reviews for Mexico and LATAM markets to optimize performance.

The role requires strong analytical, planning, and communication skills, with bilingual English/Spanish preferred, and the ability to coordinate across multiple