LATAM IT On-Site Team Lead – Regional Support & Impact

Essity; Ecatepec de Morelos; On-site; MXN 650,000 - 950,000; Full time

Job summary

Essity is seeking an IT On-Site Team Leader LATAM to lead a regional on-site support organization across Latin America. You will manage a distributed team, ensure service quality, and align with global IT strategies while supporting manufacturing sites and offices in the region.

The role requires 3+ years of leadership in IT support within manufacturing, strong stakeholder skills, and proficiency in English and Spanish. Travel up to 30% may be needed.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Informatics, Engineering, or a related field.
• 3+ years of experience leading technical or IT support teams.
• Experience in manufacturing or industrial IT operations.
• Knowledge of IT infrastructure, end-user support, workplace technologies, and IT service management.
• Experience managing budgets and technology investments.
• Strong leadership, communication, stakeholder management and collaboration skills.
• Fluent English and Spanish (written and spoken).

Responsibilities

• Lead and develop a distributed LATAM On-Site IT Support team.
• Ensure SLAs, incident resolution targets, and service standards are met.
• Oversee end-user services, hardware, connectivity, and network support.
• Collaborate with site leadership, stakeholders, and global IT teams.
• Support global IT initiatives, processes, and governance.
• Contribute to incident resolution of complex issues.
• Coordinate on-call support and regional business continuity.
• Occasional travel to regional sites and global meetings.

Skills

Leadership

IT Support Leadership

Incident Management

Budget Management

Stakeholder Management

Communication

Bilingual English/Spanish

Education

Bachelor’s degree in Computer Science/IT/Engineering/Business Informatics

Tools

Microsoft Excel

Microsoft Word

PowerPoint

SharePoint

Job description

Essity is seeking an IT On-Site Team Leader LATAM to lead a regional on-site support organization across Latin America. You will manage a distributed team, ensure service quality, and align with global IT strategies while supporting manufacturing sites and offices in the region.

The role requires 3+ years of leadership in IT support within manufacturing, strong stakeholder skills, and proficiency in English and Spanish. Travel up to 30% may be needed.