LATAM IT On‑Site Team Lead — Manufacturing & Ops

Essity; Ciudad de México; On-site; MXN 900,000 - 1,400,000; Full time

Job summary

Essity is seeking an IT On-Site Team Leader LATAM in Mexico City to guide a distributed on-site IT support team across LATAM. You will drive service quality, SLAs, and incident resolution while aligning with global IT standards.

You will lead site engineers, coordinate with regional stakeholders, manage budgets, and implement IT initiatives. Travel up to 30% across LATAM is required, with fluency in English and Spanish essential.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Informatics, Engineering, or a related field.

Responsibilities

• Lead, coach, and develop a distributed On‑Site IT Support team across LATAM.
• Ensure SLAs, incident resolution targets, and service delivery standards.
• Oversee end-user services, hardware, connectivity, and network issues.
• Coordinate with site leadership, stakeholders, and global IT teams to drive improvements.
• Travel occasionally to regional sites and global meetings.

Skills

Team leadership

Leadership

Communication

Stakeholder management

Collaboration

Education

Bachelor’s degree in Computer Science, Information Technology, Business Informatics, Engineering, or a related field

Tools

Excel

Word

PowerPoint

SharePoint

Job description

Essity is seeking an IT On-Site Team Leader LATAM in Mexico City to guide a distributed on-site IT support team across LATAM. You will drive service quality, SLAs, and incident resolution while aligning with global IT standards.

You will lead site engineers, coordinate with regional stakeholders, manage budgets, and implement IT initiatives. Travel up to 30% across LATAM is required, with fluency in English and Spanish essential.