Customer Success Manager Latam

Nodi; Ciudad de México; Hybrid; MXN 602,000 - 721,000; Full time

Job summary

dLocal is seeking a Senior Customer Success Manager in a hybrid role based in Mexico City. You will build and nurture strong relationships with our customers, guiding them to maximize value from our solutions and ensuring successful outcomes.

Ideal candidates are proactive, analytical, and fluent in English, with B2B customer success experience and a background in payments. A dynamic, collaborative environment awaits in a global team.

Qualifications

• Excellent communicator with strong listening and problem-solving abilities.
• Fluent in written and spoken English.
• Customer Success experience (B2B preferred).
• Advanced analytical skills with Excel/Looker/SQL.

Responsibilities

• Build and nurture strong relationships with customers as their trusted partner.
• Guide customers to maximize value from our solutions and resolve issues.
• Collaborate with cross-functional teams to ensure customer success and program goals are met.

Skills

Communication

Fluent English

Customer Success

Analytical skills

Tools

Excel

Looker

SQL

Job description

Job Type Full-time

Seniority Level 3: Senior Analyst / III

Workplace Hybrid

Department Customer Success

Compensation From UYU127,951 · per month · UYU

Posted October 26, 2026

Interested in this role?

About dLocal

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

As our Customer Success Manager, you’ll play a key role in building and nurturing strong relationships with our customers. You’ll be the trusted partner they rely on — guiding them, supporting them, and helping them get the most out of our solutions.

If you're a proactive and analytical professional who’s passionate about customer success and thrives in a dynamic, collaborative environment, we want to hear from you!

What skills do I need?

• Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multitasker who can work in a fast-paced, dynamic environment.
• Fluent in written and verbal English.
• Customer Success experience (B2B preferred).
• Advanced analytical skills and familiarity with Excel/Looker/QuickSide/SQL.
• Experience in payments - Huge advantage.
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.