LatAm AI Customer Success Director

Kore Inc.; Ciudad de México; Presencial; MXN 1.200.000 - 2.100.000; Jornada completa

Descripción de la vacante

Kore.ai is seeking a Customer Success Director for LATAM to own post-sale outcomes across the region, building executive relationships and ensuring value realization. You will lead in Spanish and English, drive adoption, renewals, and expansion, and coordinate with Sales, Delivery, and Support to deliver measurable business outcomes.

Ideal candidates reside in Mexico and bring 7+ years in enterprise CS, a commercial mindset for renewals, and deep knowledge of the Latin American market.

Formación

• 7+ years in enterprise customer success or senior equivalent
• Experience with AI, conversational AI, or enterprise SaaS
• Experience across Latin American markets including Mexico
• Fluency in Spanish and English
• Based in Mexico, Mexico City preferred

Responsabilidades

• Own end-to-end customer success lifecycle for LATAM portfolio
• Build executive relationships with sponsors and IT stakeholders
• Lead bilingual conversations in Spanish and English
• Develop customer success plans with measurable KPIs and governance
• Lead executive reviews focused on outcomes, adoption and renewal risk
• Identify and recover at-risk accounts with clear actions and timelines
• Coordinate across Sales, Delivery, Support, Product to resolve blockers
• Work with regional partners while Kore.ai retains ownership of outcomes
• Track health, renewal readiness and value realization
• Travel across Latin America as needed

Conocimientos

Executive relationships

Strategic account management

Cross-functional influence

Value realization

Spanish & English fluency

Mexico residency

Renewals & upsell

Communication skills

Ownership and independence

Travel readiness

Educación

BS/BA or equivalent

Descripción del empleo

Kore.ai is seeking a Customer Success Director for LATAM to own post-sale outcomes across the region, building executive relationships and ensuring value realization. You will lead in Spanish and English, drive adoption, renewals, and expansion, and coordinate with Sales, Delivery, and Support to deliver measurable business outcomes.

Ideal candidates reside in Mexico and bring 7+ years in enterprise CS, a commercial mindset for renewals, and deep knowledge of the Latin American market.