Customer Success Manager — SaaS Learning (Mexico)

goFLUENT; Ciudad de México; On-site; MXN 480,000 - 900,000; Full time

Benefits offered by this job

Startup-like experience

Global + local presence

Mentoring program

Access to language platform

Collaborative international team

Job summary

goFLUENT Mexico City is seeking a Customer Success Manager to build strong client relationships and help clients maximize the value of our digital learning solutions.

You will lead onboarding, drive learner engagement, conduct business reviews, and identify growth opportunities within existing accounts, partnering with teams across the organization.

Fluent Spanish and intermediate English are required, and experience in SaaS or B2B learning solutions is a plus.

Qualifications

• Fluent Spanish and intermediate English (written and spoken).
• Previous experience in Customer Success, Account Management, Client Services, Consulting, or a similar client-facing role.
• Strong communication and relationship-building skills.
• Customer-oriented mindset with a genuine interest in understanding and solving client needs.
• Strong organizational and follow-up skills, with the ability to manage multiple clients and priorities.
• Analytical mindset and ability to use data and insights to identify opportunities and challenges.
• Proactive, solution-oriented, and comfortable working in a fast-paced environment.
• Strong teamwork and collaboration skills.
• Experience in B2B, SaaS, e-learning, training, HR solutions, or technology is a plus.

Responsibilities

• Build strong client relationships: Act as a trusted advisor and main point of contact for clients, understanding their business and learning needs.
• Lead successful onboarding: Guide new clients through the implementation and onboarding process, ensuring a smooth and engaging experience from day one.
• Drive client engagement: Monitor program performance and learner engagement, identify challenges, and implement action plans to maximize adoption and results.
• Manage client success: Conduct regular business reviews, share insights and recommendations, and ensure clients are achieving their learning objectives.
• Identify growth opportunities: Understand evolving client needs and identify opportunities to expand the use of goFLUENT’s solutions within existing accounts.
• Champion the learner experience: Gather client and learner feedback and collaborate with internal teams to continuously improve the overall experience.
• Share expertise: Advise clients on best practices, learning strategies, and ways to maximize the impact of their language training programs.

Job description

goFLUENT Mexico City is seeking a Customer Success Manager to build strong client relationships and help clients maximize the value of our digital learning solutions.

You will lead onboarding, drive learner engagement, conduct business reviews, and identify growth opportunities within existing accounts, partnering with teams across the organization.

Fluent Spanish and intermediate English are required, and experience in SaaS or B2B learning solutions is a plus.