LATAM Collections Resolution Lead

HP; Tlaquepaque; Presencial; MXN 420.000 - 640.000; Jornada completa

Descripción de la vacante

HP in Mexico seeks a Collections Resolution Analyst to solve complex business issues within established guidelines for the Latin America region. You will work on diverse problems, provide direction to team activities, and exercise independent judgment to identify solutions.

The role requires strong analytical, communication, and leadership skills, with experience in credit & collections and automation. This is a full-time position in Finance with no shift premium.

Formación

• First level university degree with a focus in Finance or Economics. MBA preferred.
• Typically 3-5 years of experience in Credit & Collections, internally.
• Experience in handling a Latin America portfolio, preferred.
• Automation skills and knowledge, required.

Responsabilidades

• Leads the resolution of disputes with internal partners, ensuring effective communication and resolution.
• Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
• Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customers.
• Recognizes trends for non-payment and resolves the issues by engaging internal partners at all levels.
• Initiates the dispute resolution process with internal partners and follows the issue to ensure resolution.
• Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies.
• Reviews and improves processes, providing proactive analysis to enhance team activities and tool usage.
• Conducts proactive research to identify opportunities for reducing manual work and improving overall efficiency in collections and dispute resolution processes.
• Conducts regular trainings and provides ongoing training for new and existing team members.

Educación

First level university degree in Finance or Economics

MBA preferred

Herramientas

Copilot

Power queries

Excel (intermediate-advanced)

Descripción del empleo

HP in Mexico seeks a Collections Resolution Analyst to solve complex business issues within established guidelines for the Latin America region. You will work on diverse problems, provide direction to team activities, and exercise independent judgment to identify solutions.

The role requires strong analytical, communication, and leadership skills, with experience in credit & collections and automation. This is a full-time position in Finance with no shift premium.