LATAM Collections & Dispute Resolution Specialist

HP Inc Poland; Las Fuentes; Presencial; MXN 300.000 - 550.000; Jornada completa

Descripción de la vacante

HP Inc Poland seeks a Collections Resolution Analyst to solve complex issues within established guidelines for the Latin America region, guiding disputes with internal partners and improving payment processes.

You will analyze delinquent receivables, negotiate payment terms, lead process improvements, and train team members, leveraging automation, Copilot, Power Queries and advanced Excel to drive efficiency and reduce manual work.

Formación

• First level university degree with a focus in Finance or Economics.
• MBA preferred.
• Typically 3–5 years of experience in Credit & Collections; LATAM portfolio preferred.

Responsabilidades

• Leads the resolution of disputes with internal partners, ensuring effective communication and resolution.
• Analyzes and researches customer's receivables delinquency and determines communication method to facilitate payment.
• Resolves disputes related to customer payment on delinquent accounts and negotiates payment terms.
• Recognizes trends for non-payment and resolves issues by engaging internal partners at all levels.
• Initiates the dispute resolution process and follows through to ensure resolution.
• Analyzes at-risk customers and recommends account strategies to prevent delinquencies.
• Reviews and improves processes, providing proactive analysis to enhance team activities and tool usage.
• Researches opportunities to reduce manual work and improve efficiency in collections and dispute resolution.

Conocimientos

Data analysis

Negotiation

Communication

Dispute resolution

Leadership

Educación

Finance degree

MBA preferred

Herramientas

Copilot

Power Queries

Excel

Descripción del empleo

HP Inc Poland seeks a Collections Resolution Analyst to solve complex issues within established guidelines for the Latin America region, guiding disputes with internal partners and improving payment processes.

You will analyze delinquent receivables, negotiate payment terms, lead process improvements, and train team members, leveraging automation, Copilot, Power Queries and advanced Excel to drive efficiency and reduce manual work.