Collections Team Lead: Strategy, Mentorship & Escalations

HP; Tlaquepaque; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

HP in Mexico is seeking a Collections Team Lead/Resolver to coordinate analysts and support escalations, acting as back-up for the Manager and driving cash flow improvements. You will mentor the team, optimize processes, and build relations with internal partners to resolve aged accounts.

Strong leadership and communication are essential, with a track record of performance. This full-time onsite role offers collaboration across Finance and Credit teams and opportunities to influence collections

Formación

• Strong leadership and ability to onboard and develop people.
• Strategic mindset to anticipate and define changes in processes.
• Excellent communication and collaboration with internal and external partners.

Responsabilidades

• Responsible for overall team metrics and performance.
• Mentor and coach team to resolve aged issues effectively.
• Ensure clear communication with internal and external partners.
• Act as SME and frontline contact for manager on team issues.
• Lead escalation reviews and team feedback for training.

Conocimientos

Leadership

Onboarding

Performance

Strategy

Communication

Team player

High-performance

Descripción del empleo

HP in Mexico is seeking a Collections Team Lead/Resolver to coordinate analysts and support escalations, acting as back-up for the Manager and driving cash flow improvements. You will mentor the team, optimize processes, and build relations with internal partners to resolve aged accounts.

Strong leadership and communication are essential, with a track record of performance. This full-time onsite role offers collaboration across Finance and Credit teams and opportunities to influence collections