Collections Resolution Analyst

HP Inc Poland; Tlaquepaque; Híbrido; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

HP, Inc. in Mexico is seeking a Collections Resolution Analyst to resolve disputes, analyze delinquent accounts, and coordinate with internal partners to secure payments.

The ideal candidate holds a Finance/Economics degree (MBA preferred) and has 3–5 years in Credit & Collections, with Latin America portfolio experience and strong automation skills using Copilot, Power Queries, and advanced Excel. The role emphasizes data-driven decision-making, process improvement, and training

Formación

• First level university degree in Finance or Economics.
• MBA preferred.
• Typically 3-5 years of experience in Credit & Collections.
• Experience handling a Latin America portfolio preferred.
• Automation skills and knowledge required.
• Strong written and verbal communication, negotiation, and conflict resolution skills.
• Proficiency with Copilot, Power Queries, and advanced Excel.
• Solid understanding of risk mitigation tools.

Responsabilidades

• Lead the resolution of disputes with internal partners and ensure effective communication and resolution.
• Analyze and research customer receivables account delinquency and determine the communication method for payment facilitation.
• Resolve disputes related to customer payment on delinquent accounts and negotiate payment.
• Identify trends in non-payment and engage internal partners to address issues.
• Initiate dispute resolution processes with internal partners and track progress to resolution.
• Analyze at‑risk customers and recommend account strategies to prevent delinquencies.
• Review and improve processes, providing proactive analysis to enhance team activities and tool usage.
• Conduct regular trainings and provide ongoing training for new and existing team members.

Conocimientos

Communication

Negotiation

Conflict resolution

Analytical skills

Data-driven decisions

Training

Change management

Leadership

Educación

Bachelor's degree in Finance or Economics

MBA preferred

Herramientas

Copilot

Power Queries

Excel (advanced/intermediate)

Descripción del empleo

Collections Resolution Analyst Description - The Collections Resolution Analyst will solve common and complex business issues within established guidelines and recommends appropriate alternatives for the Latin America region. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitating information validation and team decision-making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. Responsibilities: Leads the resolution of disputes with internal partners, ensuring effective communication and resolution. Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment. Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customers. Recognizes trends for non-payment and resolves the issues by engaging internal partners at all levels. Initiates the dispute resolution process with internal partners and follows the issue to ensure resolution. Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies. Reviews and improves processes, providing proactive analysis to enhance team activities and tool usage. Conducts proactive research to identify opportunities for reducing manual work and improving overall efficiency in collections and dispute resolution processes. Conducts regular trainings and provides ongoing training for new and existing team members. Education and Experience Required: First level university degree with a focus in Finance or Economics. MBA preferred. Typically 3-5 years of experience in Credit & Collections, internally. Experience in handling a Latin America portfolio, preferred. Automation skills and knowledge, required. Knowledge and Skills: Strong written and verbal communication, negotiation, and conflict resolution skills. Excellent problem-solving and analytical skills. Proficiency in computer and technical skills: copilot, power queries, and intermediates-advanced excel. Strong prioritization and adaptability skills. Solid understanding of risk mitigation tools. Advanced relationship-building and leadership skills. Comprehensive understanding of collection processes, financial principles, and channel partners. Advanced understanding of dispute management processes. Strong understanding of customers' internal payment processes and financial concepts. Data-driven decision-making abilities. Continuous improvement mindset and change management skills. Ability to conduct trainings and lead process improvement initiatives. Experience with developing and implementing best practices in collections and dispute resolution. Job - Finance Schedule - Full time Shift - No shift premium (Mexico) Travel - No Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal" You want to reshape the way the world works. So do we. You’re looking for more than just a job; you’re looking to make a difference. That means creating something new. Something that matters. Something that changes how the world works for the better. A career at HP can help you build the tomorrow you want. Let’s grow together. Privacy, Terms of Use, and Accessibility Our founders believed that business exists when people work together to ‘accomplish something collectively which they could not accomplish separately.’ We uphold a zero-tolerance policy towards discrimination and treat everyone with respect. By maintaining these principles, we empower the HP team to contribute to our collective success and the future of work. Learn more about HP personal data practices at Privacy Statement, Personal Data Rights Notice (where applicable), Accessibility at HP, and Terms. You can be yourself at HP. Learn more Having trouble with this page or with applying to a role? Click here to submit a request for support.