LATAM Client Success & Growth Manager

TDS | Transcor Data Services, LLC; México; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Transcor Data Services, LLC, a SaaS provider for the ground transportation industry, seeks a Client Success & Account Growth Manager to lead customer success initiatives across Mexico and LATAM. You will own the client lifecycle, build strong relationships, and drive account expansion while acting as a trusted advisor to operators.

You will collaborate with Product, Care, and Sales teams to improve platform adoption, respond to inquiries, and support RFPs with regional insights.

Qualifications

• Fully bilingual with professional fluency in English and Spanish.
• Exceptional customer service and relationship-management skills.
• Strong understanding of the passenger bus and ground transportation industry in LATAM.
• Strong commercial judgment and consultative problem-solving.
• Diligent project management with multiple priorities.
• Professional written, verbal, and presentation communication.
• Autonomous, organized, and detail-oriented.
• Willingness to travel for client site visits.

Responsibilities

• Own the end-to-end customer lifecycle for assigned accounts, from onboarding to renewal.
• Serve as primary day-to-day contact and trusted advisor for client stakeholders.
• Manage account renewals and demonstrate value to maximize retention and expansion.
• Monitor platform usage and identify at-risk accounts to protect health.
• Communicate customer feedback to Product, Care, and Sales teams.
• Provide timely summaries and resolutions for escalated issues.
• Become a subject-matter expert on the TDS SaaS platform.
• Respond to inbound inquiries promptly by phone and email.
• Research market trends and compile data for RFPs and proposals.
• Coordinate platform demonstrations and stakeholder meetings.

Skills

Bilingual English/Spanish

Customer relationship management

Executive-level communication

Project management

Account management

Industry knowledge (passenger bus/GT)

Commercial judgment

Client-facing leadership

Travel readiness

Education

Bachelor’s degree in business administration or Marketing

Tools

HubSpot

JIRA

Google Workspace

Job description

Transcor Data Services, LLC, a SaaS provider for the ground transportation industry, seeks a Client Success & Account Growth Manager to lead customer success initiatives across Mexico and LATAM. You will own the client lifecycle, build strong relationships, and drive account expansion while acting as a trusted advisor to operators.

You will collaborate with Product, Care, and Sales teams to improve platform adoption, respond to inquiries, and support RFPs with regional insights.