Client Success & Account Growth Manager

TDS | Transcor Data Services, LLC; México; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Transcor Data Services, LLC, a SaaS provider for the ground transportation industry, seeks a Client Success & Account Growth Manager to lead customer success initiatives across Mexico and LATAM. You will own the client lifecycle, build strong relationships, and drive account expansion while acting as a trusted advisor to operators.

You will collaborate with Product, Care, and Sales teams to improve platform adoption, respond to inquiries, and support RFPs with regional insights.

Qualifications

• Fully bilingual with professional fluency in English and Spanish.
• Exceptional customer service and relationship-management skills.
• Strong understanding of the passenger bus and ground transportation industry in LATAM.
• Strong commercial judgment and consultative problem-solving.
• Diligent project management with multiple priorities.
• Professional written, verbal, and presentation communication.
• Autonomous, organized, and detail-oriented.
• Willingness to travel for client site visits.

Responsibilities

• Own the end-to-end customer lifecycle for assigned accounts, from onboarding to renewal.
• Serve as primary day-to-day contact and trusted advisor for client stakeholders.
• Manage account renewals and demonstrate value to maximize retention and expansion.
• Monitor platform usage and identify at-risk accounts to protect health.
• Communicate customer feedback to Product, Care, and Sales teams.
• Provide timely summaries and resolutions for escalated issues.
• Become a subject-matter expert on the TDS SaaS platform.
• Respond to inbound inquiries promptly by phone and email.
• Research market trends and compile data for RFPs and proposals.
• Coordinate platform demonstrations and stakeholder meetings.

Skills

Bilingual English/Spanish

Customer relationship management

Executive-level communication

Project management

Account management

Industry knowledge (passenger bus/GT)

Commercial judgment

Client-facing leadership

Travel readiness

Education

Bachelor’s degree in business administration or Marketing

Tools

HubSpot

JIRA

Google Workspace

Job description

Transcor Data Services provides the ground transportation industry with the most advanced systems designed to maximize efficiency and revenue without maximizing costs. Our advanced applications and SaaS (Software as a Service) solutions integrate data and coordinate booking functionality across multiple platforms and sales channels globally.

Job Summary

We are seeking a Client Success & Account Growth Manager to lead customer success initiatives, build strong client relationships, and deliver consistently excellent customer experiences across Mexico and Latin America. Under the general supervision of the Senior Vice President Business Development, this role acts as the primary trusted advisor to transport operators while driving regional business development and account expansion. The ideal candidate is passionate about solving customer challenges, managing platform adoption, and identifying strategic growth opportunities across the passenger transport sector.

Duties/Responsibilities

• Owns the end-to-end customer lifecycle for assigned accounts, including onboarding, implementation, platform training, adoption, retention, and ongoing customer satisfaction.
• Serves as the primary day-to-day point of contact and trusted advisor for client stakeholders, building long-term rapport and trust.
• Manages account renewals, delivering quantitative and qualitative proof of value to maximize retention and account expansion.
• Regularly monitors platform usage metrics, proactively identifying at-risk accounts or dipping engagement to ensure account health.
• Acts as the voice of the customer internally, collaborating with Product, Customer Care, and Sales teams to communicate feature enhancements, service priorities, and client feedback.
• Provides clients with timely summaries and resolutions for escalated technical and operational issues, ensuring adherence to service level goals.
• Becomes a subject-matter expert on the TDS SaaS platform, understanding its features, technical workflows, and business value for ground transportation operators.
• Manages responses to inbound inquiries and follows up promptly through personal contact and written communication.
• Research regional market trends, gathers competitive intelligence, and compiles operational and demographic data to support RFP responses and commercial proposals.
• Coordinates and conducts platform demonstrations, client discovery sessions, and stakeholder meetings with existing partners and prospective accounts.

Required Skills/Abilities

• Fully bilingual with professional fluency in both English and Spanish (written and verbal).
• Exceptional customer service and relationship-management skills, with the ability to proactively manage client expectations and deadlines.
• Strong understanding of the passenger bus and ground transportation industry in Mexico and LATAM, including operator operations and market trends.
• Strong commercial judgment and consultative problem-solving skills to protect deal value and expand existing accounts.
• Diligent project management skills with proven ability to balance multiple client priorities, timelines, and deliverables in a fast-paced environment.
• Professional written, verbal, and presentation communication skills suitable for executive-level audiences.
• Autonomous, organized, and resilient mindset with high attention to detail.
• Ability and willingness to travel for client site visits, industry conferences, and meetings as required.

Education and Experience

• Bachelor’s degree in business administration, Marketing, or a related field (or equivalent professional experience).
• 5+ years of experience in customer success, account management, or customer service, ideally within SaaS, enterprise technology, or managed services.
• Demonstrated experience managing, negotiating with, and presenting to enterprise-level clients.
• Prior experience or working familiarity with CRM and workflow tools (e.g., HubSpot, JIRA, Google Workspace).

Compensation & Statutory Benefits

Competitive salary, full statutory benefits, and additional benefits beyond those required by law.