LATAM Customer Success Manager - Spanish Fluent Data-Driven

Tive; Ciudad de México; Hybrid; MXN 560,000 - 980,000; Full time

Benefits offered by this job

Hybrid options

Competitive equity

Global team

Job summary

Tive is seeking a results-driven Customer Success/Account Manager in Mexico City to manage a portfolio of SMB and Mid-Market accounts. You will onboard, drive adoption, conduct QBRs, and renewals, and partner with Sales, Enablement, and Support to ensure customers reach value quickly.

The role emphasizes building trusted relationships, leveraging dashboards to monitor KPIs, and delivering a predictable, high-quality customer experience while traveling occasionally and collaborating with a global

Qualifications

• Demonstrated ability to build trusted customer relationships, translate goals into clear success plans and actions.
• A data-driven, operationally disciplined mindset capable of interpreting dashboards, tracking KPIs, and driving execution.
• Strong communication and cross-functional collaboration skills with Sales, Enablement, Support.
• Strong organization and prioritization skills to manage multiple accounts, deadlines, risks, documentation, follow-up and playbook execution.
• Customer-first orientation with a focus on retention, value delivery and high-quality customer experience.
• Fluency in written and spoken Spanish is a must.

Responsibilities

• Follow standardized playbooks for onboarding, trials, adoption, and renewals across assigned accounts.
• Lead regular customer check-ins, account reviews, and QBRs to monitor progress and drive adoption.
• Manage a portfolio of SMB and Mid-Market accounts with accurate documentation and success plans.
• Oversee structured, timely trials with clear success criteria and milestone tracking.
• Use dashboards, health signals and product usage to identify onboarding, adoption, and churn risks; engage proactively.
• Own renewal and forecasting for SMB/MM accounts with timely communications and upsell/expansion opportunities.
• Coordinate with Support, Product, and Operations to ensure clear ownership and follow-through.
• Maintain current product knowledge and use training/resources to support customers.
• Capture customer feedback and communicate trends, risks, and opportunities to internal teams.
• Meet or exceed goals for retention, adoption, engagement, renewal forecasting, and satisfaction.

Skills

Relationship building

Data-driven mindset

Cross-functional collaboration

Prioritization

Customer-centric

Spanish fluency

Job description

Tive is seeking a results-driven Customer Success/Account Manager in Mexico City to manage a portfolio of SMB and Mid-Market accounts. You will onboard, drive adoption, conduct QBRs, and renewals, and partner with Sales, Enablement, and Support to ensure customers reach value quickly.

The role emphasizes building trusted relationships, leveraging dashboards to monitor KPIs, and delivering a predictable, high-quality customer experience while traveling occasionally and collaborating with a global